> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/other/reference-documentation/reset-your-authenticator-app-for-2fa.md).

# Reset Your Authenticator App for 2FA

impact.com encourages using an authenticator app as your primary two-factor authentication (2FA) method. If you need to reset your authenticator app, e.g., because you've lost the device it's on, then you can do so within your impact.com account.

1. From the top navigation bar, select ![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User Profile] → Edit Profile**.
2. Scroll down to the *Security* section.
3. Below *Authenticator App*, select **Reset**.
   * A confirmation window will appear. Select **Reset now** to continue the reset.
4. Refer to [Enable User-Level Two-Factor Authentication](/other/reference-documentation/enable-user-level-two-factor-authentication.md) For instructions on the full reset process.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p><strong>Note:</strong> If an authenticator app is your only 2FA method and you don't reset the authenticator app now, your account's default verification method will change to <em>Email</em>. You can return to this screen later to add another 2FA method, including an authenticator app.</p></div>


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