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Log In to Your impact.com Account

Learn how to log in to your impact.com account in different scenarios and how to log in securely using two-factor authentication.

Login scenarios

How you log in to your impact.com account depends on how you originally signed up. For more information see our Log In to impact.com FAQ.

You signed up via email

If you signed up with a single email address, and not via SSO, then you can log in with your email address and password.

You signed up via SSO

If you signed up using one of the SSO options provided, select it when logging in and follow the prompts.

  • Alternatively, you can enter your email address which will prompt you to log in via the SSO option you signed up with.

You signed up for multiple accounts via the same email address

If you use 1 email address for multiple accounts, the next screen asks for your username and password. Enter the username for the account you want to access, not your email address. Your username is case- and space-sensitive.

If you entered the wrong email address, select Switch Account. Then, enter a different email address.

Troubleshoot sign-in problems / account lockouts

Use the message on the sign-in page to identify the problem. An account lockout differs from SSO, browser, and suspension issues.

My account is locked after failed sign-in attempts

impact.com disables access after 6 incorrect login attempts. A message such as “too many failed attempts” or “account locked” indicates a credential lockout.

Stop retrying. Confirm that you selected the correct sign-in method and entered the account's correct identifier. Use password or username recovery when appropriate. If the account remains locked, preserve the error message and contact support for restoration. If troubleshooting does not resolve the issue, provide a screen recording of the sign-in steps and error.

I use single sign-on (SSO)

Select your organization's configured SSO option. Resolve password and identity-provider issues with your SSO administrator or provider. Do not reset an impact.com password for an SSO account.

The sign-in page loops, fails to load, or behaves unexpectedly

Clear the relevant cache and cookies. Disable your VPN, ad blocker, and interfering security tools. Then, retry in an incognito or private window, or use another supported browser.

My account is suspended

An account-suspension message is not a credential lockout. Do not keep retrying passwords or verification codes. Preserve the message and contact support. If troubleshooting does not resolve the issue, provide a screen recording of the sign-in steps and message.

Log in with two-factor authentication

You can log in to your impact.com account securely by using two-factor authentication (2FA). You'll first have to enable 2FA in your security settings.

You'll be prompted to verify your identity via 1 of 3 methods, depending on which 2FA method you enabled for your account. If you enabled multiple verification methods, you can bypass the default method by selecting Verify with other options.

When logging in with this method, you will see the following:

  1. Open the authenticator app you used when setting up 2FA for your account.

    • The app will generate a Time-based One-Time Password (TOTP) for you.

  2. Enter the TOTP as your verification code.

  3. Optionally, select [Unchecked box] Remember this device to remember this device and bypass authentication for the next 30 days. If you log in from a different country, we'll ask you to verify again.

Note: Your authenticator app shows a new 6-digit code about every 30 seconds. Enter the one showing now.

When logging in with this method, you will see the following:

  1. Check the mobile number you used when setting up 2FA for your account.

    • You will receive a text message via SMS with a unique verification code.

  2. Enter the verification code.

  3. Optionally, select [Unchecked box] Remember this device to remember this device and bypass authentication on future logins from the device you're using.

  4. Select Verify.

Note: Each verification code is valid for 10 minutes, and any code received during this window can be used. If your code doesn't arrive immediately, please wait for the 30-second timer to expire before trying again.

When logging in with this method, you will see the following:

  1. Check the email address you used when setting up 2FA for your account.

    • You will receive an email with your unique verification code.

  2. Enter the verification code.

  3. Optionally, select [Unchecked box] Remember this device to remember this device and bypass authentication on future logins from the device you are using.

  4. Select Verify.

Note: Each verification code is valid for 10 minutes, and any code received during this window can be used. If your code doesn't arrive immediately, please wait for the 30-second timer to expire before trying again.

PreviousEnable User-Level Two-Factor Authentication
NextLog In to impact.com FAQ

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