> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/other/reference-documentation/log-in-to-impactcom-faq.md).

# Log In to impact.com FAQ

This FAQ article covers common questions related to [logging in to your impact.com account](/other/reference-documentation/log-in-to-your-impactcom-account.md).

<details>

<summary>I signed up with my email address, but I can’t log in. What should I do?</summary>

You may have more than one account linked to your email address. When multiple accounts share the same email address, the system can’t tell which account you want to access. You’ll need to log in with the username and password for the specific account you want to use.

</details>

<details>

<summary>I signed up with SSO but forgot which option I used. How can I find it?</summary>

You can enter your email address on the login page. If your email address is linked to an SSO account, you’ll be prompted to log in with the correct SSO provider.

</details>

<details>

<summary>Can I switch from SSO login to email or username login?</summary>

If your account was created with SSO, then you must continue using the same SSO provider to log in.

</details>

<details>

<summary>How do I find my username if I've forgotten it?</summary>

You can select **Forgot Password or Username**, and enter your email address associated with your account. You can then retrieve your username from the email we sent.

</details>

<details>

<summary>Can I reset my password when I use SSO login?</summary>

Unfortunately, in this case, you can’t reset your password as it is managed by the SSO provider.

</details>

{% hint style="info" %}
**Still need help logging in?** Reach out to our [support team](https://app.impact.com/support/support-landing.ihtml).
{% endhint %}


---

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