Incidents & System Health Status

If there are any service disruptions, incident notes are updated on the impact.com status page. Subscribe to updates to stay informed about any issues affecting the performance of the impact.com platform.

Varying statuses & services

Five potential statuses can be flagged across different services:

Status Legend

— Operational

— Degraded Performance

— Partial Outage

— Major Outage

— Maintenance

These status icons will appear next to the impact.com services listed below, to indicate which services are in what state of health.

Services reference table

Service	Description
Reporting	The service that collates customer data for data visualizations
Platform Mobile App	The mobile app interface for impact.com partners
Mobile App Tracking	The system that processes clicks and conversions from mobile SDK
Call Tracking	The system that tracks phone calls
Ad Serving	The system that serves ads
Product Catalog	The system that processes and delivers product catalog data
Jobs	Job processing services for the Report Export and Click Export API requests
Platform Web Portal	The user interface for impact.com customers
Web Tracking	The system that tracks impressions, clicks, and conversions
Batch FTP Tracking	The system that processes batch conversion files
Platform API	The system that provides REST API access to the platform
Tag Manager Script Serving	The system that serves the impact.com tag manager scripts
Marketing Website	impact.com's Marketing web page

System metrics

You can also view system metrics to see how it's performing. These metrics can be viewed by Day, Week, or Month for the following systems:

• Platform Web portal

  Shows both the response time in milliseconds as well as the uptime percentage of the impact.com app.

• Web Tracking

  Shows the response time in milliseconds between the web and app for impressions, clicks, and conversions.

• Platform API

  Shows the response time in milliseconds for REST API to access the platform.

• Tracking Uptime

  Shows the tracking uptime percentage over the chosen period.

Past Incidents

At the end of the impact.com status page you can view a log of all the past incidents that occurred. This includes maintenance updates, scheduled downtime, completed incidents, and more.

If you want to view incidents further back than one month, select ← Incident History at the bottom of the page.

You will then be taken to the Incident History page where you can navigate back three months at a time and review any incidents reported during the selected period.