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Enable User-Level Two-Factor Authentication

Configure two-factor authentication (2FA) to add an extra level of security to your impact.com account.

Set up a 2FA verification method

impact.com's security settings allow you to choose from 3 identity verification options when logging in to impact.com.

  1. Download and install your preferred authenticator app:

    Note: Only the Authy, Google, and Microsoft Authenticator apps are currently supported.

  2. In the upper-right corner of your dashboard, select [User Profile] → Edit Profile.

  3. Scroll down to your Security settings and select Set up authenticator.

  4. You have 2 options:

    • Scan the provided QR code with your authenticator app.

    • Copy and paste the provided code string into your authenticator app.

  5. Your authenticator app will generate a 6-digit Time-based One-Time Password (TOTP). On the impact.com platform, select Next and enter the 6-digit code.

Important for partner accounts: Once you update your contact number, you'll be unable to make changes to your banking information for the next 48 hours.

  1. In the upper-right corner of your dashboard, select [User Profile] → Edit Profile.

  2. Scroll down to your Security settings and select Set up SMS verification.

  3. Select your country/region code from the [Drop-down menu] and enter your mobile number.

  4. Select Send Code.

    • You will receive an SMS with a 6-digit One-Time Password (OTP).

  5. On the impact.com platform, select Next and enter the 6-digit code.

  6. Select Verify and save.

Note: SMS verification is not supported in all countries. For unsupported countries, the default 2FA verification method is email.

Important for partner accounts: Once you update your contact number, you'll be unable to make changes to your banking information for the next 48 hours.

  1. In the upper-right corner of your dashboard, select [User Profile] → Edit Profile.

  2. Scroll down to your Security settings and select Set up email verification.

    • A 6-digit One-Time Password (OTP) will be sent to your registered email address.

  3. On the impact.com platform, enter the 6-digit code and select Verify and Save.

Set default verification method

It's possible to have multiple verification options enabled for your account. When this is the case, you can choose which method to use as the default.

  1. In the upper-right corner of your dashboard, select [User Profile] → Edit Profile.

  2. Scroll down to your Security settings and select the [Drop-down menu] under Default Verification Method.

  3. Select your preferred verification method.

    • The drop-down menu will only show the verification options that have been enabled.

    • The method you set as default will trigger for future sign-ins.

Account vs. User settings

It is important to note that Accounts and Users can enable 2FA independently. When 2FA is configured on the Account level, the settings will apply to all users (members) listed on that account.

Let's look at the scenario of Acme Inc., which has two user accounts (members) — Justin Case & Oliver Sutton.

Account-level 2FA: In this example, 2FA is enabled for the Acme Inc. account. The settings apply to both Justin & Oliver, and using 2FA becomes a requirement instead of an option.

User-level 2FA: In this example, Acme Inc. has not set up 2FA authentication for its account. However, Justin decided to activate it on their own member account. Since it isn’t enforced at the account level, only Justin will have 2FA when signing in. Oliver will not.

Related articles

Have more questions about 2FA? Check our 2FA frequently asked questions.

PreviousTwo-Factor Authentication FAQsNextLog In to Your impact.com Account

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