# Log In to Your impact.com Account

Learn how to log in to your impact.com account in different scenarios and how to log in securely using two-factor authentication.

#### Login scenarios

How you log in to your impact.com account depends on how you originally signed up. For more information see our [Log In to impact.com FAQ](https://help.impact.com/other/readme/log-in-to-impactcom-faq).

<details>

<summary>You signed up via email</summary>

If you signed up with a single email address, and not via SSO, then you can log in with your email address, or your username and password.

</details>

<details>

<summary>You signed up via SSO</summary>

If you signed up using one of the SSO options provided, select it when logging in and follow the prompts.

* Alternatively, you can enter your email address which will prompt you to log in via the SSO option you signed up with.

</details>

<details>

<summary>You signed up for multiple accounts via the same email address</summary>

If you signed up for more than one account using a single email address, then you won’t be able to log in using your email address, and must log in with your username and password.

</details>

#### Log in with Two-Factor authentication

You can log in to your impact.com account securely by using two-factor authentication (2FA). You'll first have to enable 2FA in your security settings.

You'll be prompted to verify your identity via 1 of 3 methods, depending on which 2FA method you enabled for your account. If you enabled multiple verification methods, you can bypass the default method by selecting **Verify with other options**.

{% tabs %}
{% tab title="Authenticator app" %}
When logging in with this method, you will see the following:

1. Open the authenticator app you used [when setting up 2FA](https://help.impact.com/other/readme/enable-user-level-two-factor-authentication) for your account.
   * The app will generate a Time-based One-Time Password \[TOTP] for you.
2. Enter the TOTP as your verification code.
3. Optionally, select ![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-b5e1740618ed6571d97b8fed7c25a7678f85d375%2F299632fb6f4f91fbf9847471754cc6180e4284a65b4960af4c4ea472a159f552.svg?alt=media) **\[Unchecked box]** **Save this device** if you don’t want to authenticate future logins from the device you're using.
4. Select **Verify**.
   {% endtab %}

{% tab title="Text message" %}
When logging in with this method, you will see the following:

1. Check the mobile number you used [when setting up 2FA](https://help.impact.com/other/readme/enable-user-level-two-factor-authentication) for your account.
   * You will receive a text message via SMS with a unique verification code.
2. Enter the verification code.
3. Optionally, select ![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-b5e1740618ed6571d97b8fed7c25a7678f85d375%2F299632fb6f4f91fbf9847471754cc6180e4284a65b4960af4c4ea472a159f552.svg?alt=media) **\[Unchecked box]** **Save this device** if you don’t want to authenticate future logins from the device you're using.
4. Select **Verify**.
   {% endtab %}

{% tab title="Email" %}
When logging in with this method, you will see the following:

1. Check the email address you used [when setting up 2FA](https://help.impact.com/other/readme/enable-user-level-two-factor-authentication) for your account.
   * You will receive an email with your unique verification code.
2. **Enter** the verification code.
3. Optionally, select ![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-b5e1740618ed6571d97b8fed7c25a7678f85d375%2F299632fb6f4f91fbf9847471754cc6180e4284a65b4960af4c4ea472a159f552.svg?alt=media) **\[Unchecked box]** **Save this device** if you don’t want to authenticate future logins from the device you are using.
4. Select **Verify**.
   {% endtab %}
   {% endtabs %}

{% hint style="info" %}
**Note:** Each verification code is valid for 10 minutes, and any code received during this window can be used. If your code doesn't arrive immediately, please wait for the 30-second timer to expire before trying again.
{% endhint %}
