# Incidents & System Health Status
If there are any service disruptions, incident notes are updated on the [impact.com status page](https://status.impact.com). Subscribe to updates to stay informed about any issues affecting the performance of the impact.com platform.
#### Varying statuses & services
Five potential statuses can be flagged across different services:
{% tabs %}
{% tab title="Status Legend" %}
 — **Operational**
 — **Degraded Performance**
 — **Partial Outage**
 — **Major Outage**
 — **Maintenance**
{% endtab %}
{% endtabs %}
These status icons will appear next to the impact.com services listed below, to indicate which services are in what state of health.
Services reference table
| Service | Description |
| --------------------------------------------- | --------------------------------------------------------------------------- |
| Reporting | The service that collates customer data for data visualizations |
| Platform Mobile App | The mobile app interface for impact.com partners |
| Mobile App Tracking | The system that processes clicks and conversions from mobile SDK |
| Call Tracking | The system that tracks phone calls |
| Ad Serving | The system that serves ads |
| Product Catalog | The system that processes and delivers product catalog data |
| Jobs | Job processing services for the Report Export and Click Export API requests |
| [Platform Web Portal](https://app.impact.com) | The user interface for impact.com customers |
| Web Tracking | The system that tracks impressions, clicks, and conversions |
| Batch FTP Tracking | The system that processes batch conversion files |
| Platform API | The system that provides REST API access to the platform |
| Tag Manager Script Serving | The system that serves the impact.com tag manager scripts |
| [Marketing Website](https://www.impact.com) | impact.com's Marketing web page |
#### System metrics
You can also view system metrics to see how it's performing. These metrics can be viewed by **Day**, **Week**, or **Month** for the following systems:
* **Platform Web portal**
Shows both the response time in milliseconds as well as the uptime percentage of the impact.com app.
* **Web Tracking**
Shows the response time in milliseconds between the web and app for impressions, clicks, and conversions.
* **Platform API**
Shows the response time in milliseconds for REST API to access the platform.
* **Tracking Uptime**
Shows the tracking uptime percentage over the chosen period.
#### Past Incidents
At the end of the [impact.com status page](https://status.impact.com) you can view a log of all the past incidents that occurred. This includes maintenance updates, scheduled downtime, completed incidents, and more.
If you want to view incidents further back than one month, select **← Incident History** at the bottom of the page.
You will then be taken to the [Incident History](https://status.impact.com/history) page where you can navigate back three months at a time and review any incidents reported during the selected period.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.impact.com/other/readme/incidents-and-system-health-status.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.