# Incidents & System Health Status

If there are any service disruptions, incident notes are updated on the [impact.com status page](https://status.impact.com). Subscribe to updates to stay informed about any issues affecting the performance of the impact.com platform.

#### Varying statuses & services

Five potential statuses can be flagged across different services:

{% tabs %}
{% tab title="Status Legend" %}
![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-98667ab75974597c7c9df43142d4eb61ada7ad71%2F1eafc1ee6c28e9a50d7a9208009b4e8f80b0f411443caeeb4bde7096b34b0298.svg?alt=media) — **Operational**

![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-26fb16cb1fe177169e08ba1ca8fadfc2e91670e5%2Fe40376773c96409b29a1bd61a2719577e1abdde2ab04fca0aa0073a4e930ca05.svg?alt=media) — **Degraded Performance**

![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-1fa372ce594963ff012ce97390842470d70b8b6c%2F9b98c0ee43573ce15f91eb37ed2a86c41786530c56a634af675c7fbcfc7cc9d1.svg?alt=media) — **Partial Outage**

![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-e0d7cc9be42f9379ee0b35111929f29061d97963%2F30cbf08072e34e64390bdf31a5c8e5bebf9c39d441f4776e3aa9b89daffc9790.svg?alt=media) — **Major Outage**

![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-78c65b5d192740445c895b011c5c74d2e435f0ed%2Ff1029b67fbc87ede75f50617696f9e73bcfd4b1015ba0e83eeafcac2516ee760.svg?alt=media) — **Maintenance**
{% endtab %}
{% endtabs %}

These status icons will appear next to the impact.com services listed below, to indicate which services are in what state of health.

<details>

<summary>Services reference table</summary>

| Service                                       | Description                                                                 |
| --------------------------------------------- | --------------------------------------------------------------------------- |
| Reporting                                     | The service that collates customer data for data visualizations             |
| Platform Mobile App                           | The mobile app interface for impact.com partners                            |
| Mobile App Tracking                           | The system that processes clicks and conversions from mobile SDK            |
| Call Tracking                                 | The system that tracks phone calls                                          |
| Ad Serving                                    | The system that serves ads                                                  |
| Product Catalog                               | The system that processes and delivers product catalog data                 |
| Jobs                                          | Job processing services for the Report Export and Click Export API requests |
| [Platform Web Portal](https://app.impact.com) | The user interface for impact.com customers                                 |
| Web Tracking                                  | The system that tracks impressions, clicks, and conversions                 |
| Batch FTP Tracking                            | The system that processes batch conversion files                            |
| Platform API                                  | The system that provides REST API access to the platform                    |
| Tag Manager Script Serving                    | The system that serves the impact.com tag manager scripts                   |
| [Marketing Website](https://www.impact.com)   | impact.com's Marketing web page                                             |

</details>

#### System metrics

You can also view system metrics to see how it's performing. These metrics can be viewed by **Day**, **Week**, or **Month** for the following systems:

* **Platform Web portal**

  Shows both the response time in milliseconds as well as the uptime percentage of the impact.com app.
* **Web Tracking**

  Shows the response time in milliseconds between the web and app for impressions, clicks, and conversions.
* **Platform API**

  Shows the response time in milliseconds for REST API to access the platform.
* **Tracking Uptime**

  Shows the tracking uptime percentage over the chosen period.

#### Past Incidents

At the end of the [impact.com status page](https://status.impact.com) you can view a log of all the past incidents that occurred. This includes maintenance updates, scheduled downtime, completed incidents, and more.

If you want to view incidents further back than one month, select **← Incident History** at the bottom of the page.

You will then be taken to the [Incident History](https://status.impact.com/history) page where you can navigate back three months at a time and review any incidents reported during the selected period.