# Need Help with Mediarails?

*Mediarails by impact.com* is a CRM solution that offers affiliate and influencer recruitment tools, CRM capabilities, and email drip campaigns.

If you are looking for help with the Mediarails platform, please view the links below.

#### Mediarails help center

The [Mediarails Help Center](https://mediarails.zendesk.com/hc/en-us) provides information on account setup, platform features, and frequently asked questions (FAQs).

#### Mediarails online course center

The Mediarails online course center provides walkthroughs of common workflows for prospect recruitment or partner optimization.

If you are new to Mediarails, start with the [Mediarails 101: Recruitment course](https://pxa.impact.com/student/path/1096186-mediarails-101-recruitment?sid=d772525b-7fc8-4efd-8f51-8ebe5e03613f\&sid_i=0). This course walks through the process of pulling in new program candidates, reviewing them for quality and fit, and creating an email campaign to invite them to join your program.

**Mediarails online course links:**

* [Mediarails 101: Recruitment](https://pxa.impact.com/student/path/1096186-mediarails-101-recruitment?sid=d772525b-7fc8-4efd-8f51-8ebe5e03613f\&sid_i=0)
* [Mediarails 101: Partners](https://pxa.impact.com/student/activity/1095018-mediarails-101-partners?sid=d772525b-7fc8-4efd-8f51-8ebe5e03613f\&sid_i=0)

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**Note**: *Mediarails by impact.com* is a separate platform from impact.com, and therefore requires a separate account and set of login credentials.
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Need some help? If you are unsure whether you have access to the Mediarails platform, look for the ![](https://3964917321-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FhRN1rcrim887TwHLBjac%2Fuploads%2Fgit-blob-c96dfc646871077ddf2e4cc2ea81175daa3d0531%2F79e45d44813a3f6d7b87329fec56d9ef69c7b18ad8c329528af6456767aaabac.svg?alt=media) **\[Help]** icon in the upper-right corner of your impact.com [Dashboard](https://app.impact.com/secure/advertiser/engage/aview.ihtml) and create a support ticket.