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Why Hasn't my Withdrawal Been Posted to my Bank?

If your withdrawal history indicates that a payout has been released but funds have not been posted to your bank account, your bank may still be processing the transfer. Processing times vary by bank, so it could take up to 5 business days to see the funds posted. Double-check that your bank details, tax Id, and billing address listed with are correct.

Review your withdrawal history

Firstly, ensure your payout has actually left your account.

  1. From the top navigation menu, on the right, select your wallet amount → Balance.

  2. Set the Transaction filter to Withdrawal.

  3. Select any withdrawal tosee more information about it.

    • Optionally, select the Paystub ID # to see a summary of the withdrawal details.

If your withdrawal appears here but hasn't been posted to your bank account, it is still en route. However, you should still double-check your account's withdrawal settings to ensure the payout is headed to the correct place.

Review your withdrawal settings

You cannot get paid without setting up how you want to receive your money. Learn more about withdrawal settings.

  1. From the left navigation menu, select [Menu]→ Settings.

  2. Under the Finance section, select Bank Account.

  3. Next to Payment Method, select how you want to be paid.

    • If you select Electronic Funds Transfer, you'll need to fill in some bank details.

    • If you select PayPal, you'll need to enter the email connected to your PayPal account. There will also be a 2% processing fee that is capped at USD $20. Keep in mind that there is a transaction limit of $100,000 USD (or your currency equivalent).

Manage your tax information and billing address

You'll also need to fill out tax information about your company. Learn more about what tax information you'll need to provide.

  1. From the left navigation bar, select [Menu] → Settings.

  2. Under General, select Company Information.

  3. Find the information you want to change, then select [Edit].

  4. Make the changes you want to make.

  5. Select Save.

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