Brands must have sufficient funds in their account balance to cover all payouts for your payment to be released. If they do not have enough funds in their account, your payments become overdue, and you will not get paid until they sufficiently fund their account.
impact.com does not "hold" your overdue balance — the commissions have been tracked, attributed, and locked, but impact.com is still waiting for the payment(s) from the brand(s) — we recommend contacting the brand to learn more.
The best way to learn more about your overdue earnings is via the Pending screen. This screen allows you to determine which brands owe you, then contact the brand directly.
On your Dashboard, select your Total Pending amount.
On the Pending screen, set the Transaction filter to Overdue.
Select any overdue amount to see more details about the amount due to you.
Optionally, select the Action Earnings amount in this slide out for even more details about your earnings.