In this article...

• You'll see what actions you must take in your account before it can be closed.
• You'll get a link to create a support ticket. You'll begin closing your account by opening a ticket.
• You'll learn how quickly your account can be closed and what type of refund you're eligible for.

Account pre-closing checklist

You'll need to take some actions in your account before it can be closed.

• Expire all active partner contracts.
• Settle all outstanding invoices.
• Prepare to make payments on all partner-driven actions that already happened, if any were generated.

Close your account

Account closing timeline and refund expectations

How long closing your account will take as well as what your refund contains will be determined by how old your account is and how active your program is on the platform.

Compare the scenarios below against your situation to gain some expectations around what closing your account might look like.

Immediate account cancellation + full refund

Your account is eligible for an immediate cancellation and full refund if the following criteria are met. If your account does not meet the criteria below, you may not be eligible for a full refund, but may still be eligible for an immediate cancellation.

• Your account was active for less than 30 days.
  • After 30 days, any impact.com fees accrued are non-refundable.
• Your program did not drive any locked actions.
• Your program has no pending actions waiting to lock.

If your account meets the above criteria, a full refund will be credited to the card initially charged within 10 business days of closing the account.

Immediate account cancellation + refund of current account balance

Your account is eligible for an immediate cancellation and a refund of your current account balance if the following criteria are met. If your account does not meet the criteria below, you will not be eligible for a full refund and will not be eligible for an immediate cancellation.

• Your account was active for more than 30 days.
• Your program did not drive any locked actions.
• Your program has no pending actions waiting to lock.

If your account meets the above criteria, a refund of the current account balance will be credited back to the card initially charged within 10 business days of closing the account.

Delayed account cancellation + refund of future account balance

If your account's situation does not align with the above 2 scenarios, you are not eligible for an immediate cancellation not a refund of your current account balance. However, you will be eligible for a refund of any leftover future account balance once your invoices are settled and any actions driven for your program are paid out to the partner.

The main reason you're not eligible for a refund of your current account balance is because you have pending actions that have yet to lock. You can check this by viewing the Pending Action Payouts report in your account. The last date that an action locks is the date your account is eligible to close.

If this is the case, expire all active partner contracts so you do not generate any new pending actions—these will delay your account closing. If you need help expiring partner contracts, contact support.

You will be responsible for all partner fees and impact.com fees generated until your account's closing date. These will come as invoices, and must be settled.

Once the final locking date has passed and the action is paid out, impact.com can process your account closure. A refund for any remaining account balance will begin processing on the date of close. The card initially charged will receive this refund within 10 business days of closing the account.