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Manage a Social Listener

Published on: Fri, 22 Nov, 2024 at 3:00 AM | Updated on: Mon, 25 Nov, 2024 at 5:39 AM

Once you have created a social listener, you can perform various actions, such as editing and archiving social listeners or viewing social listening results.

Edit a listener

From the left navigation bar, select [Discover] → Social Listening.
Hover your cursor over the listener you want to make adjustments to, and select [More] → Edit.
Add or remove social channels and channel filters.
Select Save.

Archive a listener

You can Archive a listener and Reactivate it in the future.

To archive a social listener: Hover your cursor over the listener you want to archive and select [More] → Archive.
To reactivate a social listener: Hover your cursor over the listener you want to reactivate and select [More] → Reactivate.