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Manage a Social Listener

Published on: Fri, 22 Nov, 2024 at 3:00 AM | Updated on: Tue, 18 Mar, 2025 at 8:10 AM

Social Listening monitors specific keywords and hashtags to identify content that resonates with your brand. Once you have created a social listener, you can perform various actions, such as editing and pausing social listeners or viewing social listening results.

Edit a listener

From the left navigation bar, select [Discover] → Social Listening.
Hover your cursor over the listener you want to make adjustments to, and select [More] → Edit.
You can then make the following edits:
- Change the listener Name.
- Add or remove hashtags or keywords from the Specific Channels and Channel filters.
- Change the frequency of your email Alerts.
Select Save.

Pause a listener

You can Pause a listener and Reactivate it in the future.

To archive a social listener: Hover your cursor over the listener you want to archive and select [More] → Pause.
To reactivate a social listener: Hover your cursor over the listener you want to reactivate and select [More] → Reactivate.

Edit a listener

Pause a listener

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