Help Center

| Submit or View Help Requests | Developer Docs |

View desktop instructions
View mobile app instructions
Log a Promo Code Monitoring Violation

  1. From the left navigation menu, select Monitoring → Promo Code.

  2. On the Promo Code Monitoring screen, find the promo code you wish to log a violation for, then select [More] → Review.

  3. Navigate to the Decision section, then use the dropdown to set the Outcome to Violation.

  4. Complete the Violation Information section:

    Error

    Use the dropdown to select the error that this violation is regarding.

    Error Reason

    Use the dropdown to select the error reason for why the violation was logged.

    Severity

    Use the dropdown to indicate the severity level of the violation — typically, more severe violations indicate the violation should be resolved quickly.

    Due Date

    Use the calendar & time drop-down menus to indicate the due date of the violation resolution from the partner.

    Attachments

    If relevant, use Choose File (or drag & drop) files that pertain to this violation (e.g., a screenshot of the violation itself).

    Comments

    Use the text field to add comments about this violation. When set to Public, all parties (i.e., the partner, you, and other account members) will be able to see it. When set to Private, only you and your other account members (not the partner) can see it.

  5. When completed, select Create Violation at the bottom of the screen.

Automate creating violations

You can set up your policies to automatically create violations and assign them to partners for expired or non-authorized promo codes.

  1. From the left navigation menu, select MonitoringPolicies.

  2. Near the top-right, select Create Policy → Promo Code.

  3. Give your policy a name and check Automatically create a violation if a contracted partner promotes a promo code that is:.

  4. Once selected, a drop-down menu will appear from which you can choose to set automatic violations to be created for Expired and Not Authorized codes.

Learn more about creating and managing policies.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.