Before you begin
You will need assistance from the person who manages your domain to verify ownership and adjust your DNS settings.
SaaSquatch can use root domains or subdomains that you own for your program’s share links, microsite, and emails. After a domain has been set up, it’s available for use in any of your programs.
Any full-access team member can add and manage new domains and use them in your program. Program managers can only use domains set up by others.
To set up a domain, you’ll need to:
Add a domain on the Settings → Custom Domains page. (Step 1 below)
Verify that you own the domain and update your DNS settings. (Step 2 below)
Use the domain in your microsite, emails, or share links. (Step 3 below)
A domain that’s used for your microsite can’t be reused for share links.
Full-access team members start the process of adding a domain from the Settings → Custom Domains page.
Sign in to the SaaSquatch Admin Portal.
Go to Settings → Custom Domains.
Enter the name of the domain you want to use. Both root domains and subdomains are accepted.
Select one or more domain configurations.
Skip this step if you just want to verify that you own the domain. You can return later to configure the domain for email or hosting if you change your mind.
Next, verify that you own the domain and update your DNS records. This step is required before you can start to use the domain for your programs.
Ownership verification is required before you can use this domain in your programs. You will need assistance from the person who manages your domain.
Verify ownership of the domain by creating or updating a TXT record with the values on-screen.
Follow the on-screen instructions to update your DNS settings for hosting authentication, email authentication, or both.
Return to this page 48 hours after updating your DNS settings and select Check Status to confirm that setup is complete.
This step is required before you can start to use your domain. If the setup still isn’t complete after 48 hours, then reach out to our Support team for help with troubleshooting.
Full-access team members and program managers can now use this domain for the microsite, emails, or share links.
As a best practice, we recommend using a root domain for your main website and subdomains for your share links and microsite. While either a root domain or a subdomain is acceptable for emails, many clients prefer using a root domain for better brand recognition.
Domains used for microsites can’t be reused for share links. Microsites can’t use the same domain on both your live and test tenant.
Adding a domain to your microsite will replace the default
Go to the Content page.
Select Edit Settings on the microsite card.
Make sure site hosting is turned on.
Select Edit to the right of the Hosted domain heading.
Select your domain from the dropdown list.
If you don’t see the domain you expected, then contact a full-access team member to make sure the domain setup process was completed.
Adding a domain to your emails will replace the default email address,
Go to the Content page.
Select Edit emails on the emails card to open the editor.
Select the name of the email you want to add the domain to.
Close the menu to view the editing canvas.
Select Edit to the right of the Contact Information heading.
Select your domain from the From address dropdown menu.
Domains used for share links can’t be reused for microsites. You can use this domain for both your live and test tenant. We prioritize your live tenant if there’s a conflict between the two.
Adding a domain to your share links will replace the default
.ssqt.co domain when users send their referral share links.
Go to the Settings page.
Select the General tab.
Select your domain from the Primary share link domain dropdown menu.
If you want to set up secondary share links too, then contact our Support team for more information. Secondary share links allow you to add more domains for other brands in your company.