> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/submit-and-modify-conversion-data/confirm-your-returns-processing-method.md).

# 确认您的退货处理方式

您的 impact.com 账户的具体方法已在入门设置期间配置——要确认您使用的是哪种方法，请按照以下步骤操作。

1. 从顶部导航栏中，选择 ![](https://1186853034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2F210dEQa93qyQgoJDkieL%2FUser%20profile.svg?alt=media\&token=f84c5b17-fae4-4a30-990a-9de5e57a150b) **\[用户资料] → 设置**.
2. 在右侧栏中，转到 *跟踪* 部分并选择 **事件类型**.
3. 在列表中找到您的事件类型并选择 ![](https://1186853034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2FMLtRUwWz0pujlfmYWOgg%2FMoreVN.svg?alt=media\&token=03a3c355-a347-4207-baf7-c44fadf6d080) **\[更多] → 查看 / 编辑**.
4. 前往 **退货处理**.
5. 所选的单选按钮将指示您账户的退货处理方式：
   1. **将文件上传到系统 FTP 服务器：**\
      impact.com 会向账户所有者发送一组用于 FTP 服务器的专属凭据，您可以在该服务器上上传包含您的操作修改和撤销的 .CSV/.XML 文件。如果您需要重新发送凭据，请选择 **通过电子邮件发送 FTP 用户名和密码**。如果您尚未收到凭据， [联系支持团队](https://app.impact.com/support/portal.ihtml?createTicket=true).
   2. **从您自己的 FTP 服务器拉取文件：**\
      您可以提供您自己的 FTP 服务器连接信息和凭据，供 impact.com 连接并拉取您的批量 .csv 或 .xml 修改和撤销文件。impact.com 将每 4 小时尝试拉取一次此文件。如果您尚未配置 FTP 服务器，我们建议使用上传或电子邮件选项。
   3. **将文件通过电子邮件发送到系统 SMTP 服务器：**\
      impact.com 提供一个专用电子邮件地址，您可以将批量修改和撤销文件作为附件发送到该地址，如此处所示。您可以在电子邮件服务提供商中将此专用电子邮件地址添加为联系人。
6. 完成后，选择 **取消** 以确保您不会进行任何意外更改。


---

# Agent Instructions
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