> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/submit-and-modify-conversion-data/confirm-your-returns-processing-method.md).

# 确认您的退货处理方式

您的 impact.com 账户所使用的具体方式是在开户注册期间配置的——要确认您使用的是哪种方式，请按照以下步骤操作。

1. 在顶部导航栏中，选择 ![](https://1186853034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2F210dEQa93qyQgoJDkieL%2FUser%20profile.svg?alt=media\&token=f84c5b17-fae4-4a30-990a-9de5e57a150b) **\[用户资料] → 设置**.
2. 在右侧栏中，前往 *跟踪* 部分，然后选择 **事件类型**.
3. 在列表中找到您的事件类型并选择 ![](https://1186853034-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2FMLtRUwWz0pujlfmYWOgg%2FMoreVN.svg?alt=media\&token=03a3c355-a347-4207-baf7-c44fadf6d080) **\[更多] → 查看 / 编辑**.
4. 导航到 **退货处理**.
5. 所选的单选项将指示您账户的回传处理方式：
   1. **将文件上传到系统 FTP 服务器：**\
      impact.com 会向账户所有者发送一组用于 FTP 服务器的专属凭据，您可以在该服务器上上传包含您的操作修改和撤销的 .CSV/.XML 文件。如果您需要重新发送凭据，请选择 **通过电子邮件发送 FTP 用户名和密码**。如果您尚未收到凭据， [请联系支持团队](https://app.impact.com/support/portal.ihtml?createTicket=true).
   2. **从您自己的 FTP 服务器提取文件：**\
      您可以提供您自己的 FTP 服务器的连接信息和凭据，供 impact.com 用于连接并提取您的批量 .csv 或 .xml 修改与撤销文件。impact.com 将尝试每 4 小时提取一次该文件。如果您尚未配置 FTP 服务器，我们建议使用上传或电子邮件选项。
   3. **将文件通过电子邮件发送到系统 SMTP 服务器：**\
      impact.com 提供一个专属电子邮件地址，您可以将批量修改与撤销文件作为附件发送到该地址，具体如下所示。您可以将此专属电子邮件地址添加为您邮件服务提供商中的联系人。
6. 完成后，请选择 **取消** 以确保您不会进行任何意外更改。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/submit-and-modify-conversion-data/confirm-your-returns-processing-method.md?ask=<question>&goal=<endgoal>
```

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`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.