> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/does-impactcom-issue-bank-charge-refunds.md).

# impact.com 是否会发放银行手续费退款？

通常，impact.com 不会就您在向账户充值时产生的银行手续费提供退款。如果您是从位于新加坡的 USD 银行账户进行 USD 存款，请注意以下事项，以避免被收取不必要的银行费用。

#### 银行费用可能被收取的原因

<details>

<summary>付款方选择错误</summary>

当您特别是从新加坡的 USD 账户电汇 USD 存款时，系统会提示您从 3 个选项中选择 1 个，以表明由谁承担银行费用：

* OUR
* SHA
* BEN

您应始终选择“US（**OUR**）”。如果您选择“Shared（*SHA*）”或“They（*BEN*）”，impact.com 无法退还您已产生的银行费用。

</details>

<details>

<summary>中间行费用</summary>

在某些情况下，从新加坡存款的品牌会因收取中间行费用而被双重收费。使用正确的 SWIFT 代码可以避免这些费用。

{% hint style="warning" %}
**重要：** 为避免被收取中间行费用，请使用 [该 SWIFT 代码](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/finance/finance-documents/mt103-explained.md) **HSBCSGSG** 进行存款时。
{% endhint %}

</details>

<details>

<summary>impact.com 账户错误</summary>

从非新加坡账户存款的品牌在某些情况下也可能会被收取中间行费用。当您存入的 impact.com 银行账户所使用的货币与您自己的货币不同时，就会发生这种情况。

通过将存款定向至 impact.com 的本地账户之一，即您所在地区的 impact.com 账户，可以避免这些费用。

</details>

<details>

<summary>其他原因</summary>

如果问题与上述任一原因都无关，我们的财务团队很乐意与您一起解决该问题。我们需要您提供以下信息：

* 汇款银行账户的货币（即 USD、SGD 等）
* 您的银行名称和所在地
* 您合同的币种
* 将要收款的 impact.com 账户币种（即 USD、SGD 等）
* 银行收费的大致金额
* 此笔付款使用了多少家中间行以及分别是哪几家银行（您需要向您的银行获取此信息）

一旦您获得上述信息， [联系支持团队](https://app.impact.com/support/portal.ihtml?) 以便我们进行调查并与您一起解决该问题。

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/does-impactcom-issue-bank-charge-refunds.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.