> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/does-impactcom-issue-bank-charge-refunds.md).

# impact.com 会发放银行手续费退款吗？

通常，impact.com 不会就您在为账户充值时进行存款所产生的银行手续费提供退款。如果您是从位于新加坡的美元银行账户进行美元存款，有一些事项需要注意，以避免产生不必要的银行收费。

#### 可能产生银行收费的原因

<details>

<summary>付款方选择错误</summary>

尤其是在从新加坡的美元账户电汇美元存款时，系统会提示您在 3 个选项中选择 1 个，以表明由谁承担银行手续费：

* OUR
* SHA
* BEN

您应始终选择“US（**OUR**）”。如果您选择“Shared（*SHA*）”或“They（*BEN*）”，impact.com 无法退还您已产生的银行手续费。

</details>

<details>

<summary>中间行费用</summary>

在某些情况下，从新加坡进行存款的品牌会因被收取中间行费用而被收取两次。使用正确的 SWIFT 代码可以避免这些费用。

{% hint style="warning" %}
**重要：** 要避免被收取中间行费用，请使用 [SWIFT 代码](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/finance/finance-documents/mt103-explained.md) **HSBCSGSG** 进行存款时。
{% endhint %}

</details>

<details>

<summary>错误的 impact.com 账户</summary>

在某些情况下，从非新加坡账户进行存款的品牌也可能会被收取中间行费用。当您存入的 impact.com 银行账户币种与您自己的币种不同时，就会发生这种情况。

将存款汇入 impact.com 的本地账户之一，即您所在地区的 impact.com 账户，可以避免这些费用。

</details>

<details>

<summary>其他原因</summary>

如果问题与上述任一原因都无关，我们的财务团队将很乐意与您一起解决该问题。我们需要您提供以下信息：

* 汇出资金的银行账户币种（例如 USD、SGD 等）
* 您的银行名称和所在地
* 您的合同币种
* 接收资金的 impact.com 账户币种（例如 USD、SGD 等）
* 银行手续费的近似金额
* 此次付款使用了多少家中间行，以及这些银行分别是哪几家（您需要向您的银行获取此信息）

在您获取上述信息后， [联系支持团队](https://app.impact.com/support/portal.ihtml?) 以便我们进行调查并与您合作解决该问题。

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/does-impactcom-issue-bank-charge-refunds.md?ask=<question>&goal=<user_goal>
```

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