> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/does-impactcom-issue-bank-charge-refunds.md).
# impact.com 是否会退还银行收费？
通常情况下，impact.com 不会就您在为账户充值存款时产生的银行手续费退款。如果您正在从新加坡的 USD 银行账户进行 USD 存款，为了防止被收取不必要的银行手续费，有一些事项需要注意。
#### 可能被收取银行手续费的原因
付款方选择错误
当您特别是从新加坡的 USD 账户电汇 USD 存款时，系统会提示您从 3 个选项中选择 1 个，以指明由谁承担银行手续费：
* OUR
* SHA
* BEN
您应始终选择“US（**OUR**）”。如果您选择“Shared（*SHA*）”或“They（*BEN*）”，impact.com 无法就已产生的银行手续费向您退款。
中介行费用
在某些情况下，从新加坡存款的品牌会因收取中介行费用而被重复收费。使用正确的 SWIFT 代码可以避免这些费用。
{% hint style="warning" %}
**重要：** 要避免被收取中介行费用，请在存款时使用 [SWIFT 代码](/partner/zh/nin-xiang-liao-jie-shen-me/platform-features/finance/finance-documents/mt103-explained.md) **HSBCSGSG** 。
{% endhint %}
错误的 impact.com 账户
在某些情况下，从不在新加坡的账户存款的品牌也可能会被收取中介行费用。这种情况发生在您存入的 impact.com 银行账户币种与您自己的币种不同时。
可以通过将存款定向至 impact.com 的本地账户之一来避免这些费用，即您所在地区的 impact.com 账户。
其他原因
如果问题与上述任一原因都无关，我们的财务团队将很乐意与您合作解决该问题。我们需要您提供以下信息：
* 汇出资金的银行账户币种（例如，USD、SGD 等）
* 您的银行名称和所在地
* 您的合同币种
* 将接收资金的 impact.com 账户币种（例如，USD、SGD 等）
* 银行手续费的大致金额
* 此笔付款使用了多少家中介行，以及分别是哪几家（您需要向您的银行获取此信息）
在您获取上述信息后， [请联系支持](https://app.impact.com/support/portal.ihtml?) 以便我们进行调查并与您合作解决该问题。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/does-impactcom-issue-bank-charge-refunds.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.