> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/why-havent-my-partners-received-their-payouts.md).
# 为什么我的合作伙伴还没有收到他们的支付？
如果你收到消息称你的合作伙伴没有收到其付款，这篇文章涵盖常见情况，帮助你排查问题。
{% hint style="info" %}
**注意：** [为什么我还没有收到我的付款？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/finance/payments-withdrawals-and-balance/why-havent-i-received-my-payouts-yet.md) 这是一篇可发送给合作伙伴的实用帮助文章。这有助于合作伙伴确保其账户已正确配置为接收付款。
{% endhint %}
#### 账户资金
首先要检查的是你自己的账户——你的 impact.com 账户是否有足够的资金向合作伙伴付款？
如果你的账户余额不足，你会在界面中收到一条警告信息和一封电子邮件，提示你的账户有进入违约状态的风险，并且你需要先存入资金才能向合作伙伴付款。
* 请参阅 [品牌财务指南](/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/finance-explained-for-brands.md) 一篇帮助文章，用于回顾你的 impact.com 账户的财务运作方式。
* 请参阅 [向你的品牌账户存款](/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) 一篇帮助文章，了解如何向你的账户添加资金。
#### 合同详情
确保合作伙伴已完整阅读他们同意的条款，并理解可能影响付款的任何调整或限制。
查看你的每份合同以检查 **付款排期** “行”，以了解某份合同中的行动何时到期付款。
1. 从左侧导航菜单中，选择  **\[Engage]** → **合同 → 模板条款**.
2. 对于列表中的模板条款，请选择 **操作** **\[下拉菜单]→ 查看条款**.
3. 查看 **付款排期** “行”，查看行动何时支付。
你也可以查看任何行动的计划付款日期。
1. 从左侧导航菜单中，选择  **\[Engage]** → **交易 → 行动**.
2. 要么从列表中选择该行动，要么使用 *筛选条件* 来搜索特定行动。
3. 选择 **链接的行动 ID** 以查看该行动的详细信息。
4. 查找 **计划结算日期** “行”。日期和时间表示将在何时将付款发送给合作伙伴，前提是你的账户中有足够的资金。
将合作伙伴引导至 [我在哪里可以查看待处理的行动？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md) 这篇帮助文章，了解他们可以在哪里查看某项行动的计划付款日期。
#### 行动修改与撤销
确保合作伙伴了解你所做的任何行动修改和撤销，因为这些会影响他们的付款。
将合作伙伴引导至 [我在哪里可以查看待处理的行动？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md) 这篇帮助文章，了解他们可以在哪里查看已修改和已撤销的行动。
---
# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/why-havent-my-partners-received-their-payouts.md?ask=&goal=
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