> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/why-havent-my-partners-received-their-payouts.md).
# 为什么我的合作伙伴还没有收到佣金？
如果您收到消息称您的合作伙伴尚未收到他们的付款，本文介绍了常见场景，帮助您排查问题。
{% hint style="info" %}
**注意：** [为什么我还没有收到付款？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/finance/payments-withdrawals-and-balance/payout-troubleshooting/why-havent-i-received-my-payouts-yet.md) 这是一篇可发送给合作伙伴的有用帮助文章。这有助于合作伙伴确保其账户已正确配置为接收付款。
{% endhint %}
#### 账户资金
首先要检查的是您自己的账户——您的 impact.com 账户是否有足够的资金来向合作伙伴付款？
如果您的账户余额不足，您将在 UI 中收到一条警告消息和一封电子邮件，提示您的账户有陷入违约的风险，您需要存入款项才能向合作伙伴付款。
* 请参阅 [品牌财务指南](/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/finance-explained-for-brands.md) 这篇帮助文章可让您回顾 impact.com 账户的财务运作方式。
* 请参阅 [向您的品牌账户存款](/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) 这篇帮助文章可帮助您了解如何向账户添加资金。
#### 合同详情
确保合作伙伴已充分阅读并同意您的条款，并了解可能影响付款的任何调整或限制。
查看您的每份合同，以检查 **付款排期** 这一行，了解某一合同中各项行动的付款到期时间。
1. 从左侧导航菜单中，选择  **\[Engage]** → **合同 → 模板条款**.
2. 对于列表中的模板条款，请选择 **行动** **\[下拉菜单]→ 查看条款**.
3. 查看 **付款排期** 这一行，了解行动何时支付。
您还可以查看任何行动的计划付款日期。
1. 从左侧导航菜单中，选择  **\[Engage]** → **交易 → 行动**.
2. 您可以从列表中选择该行动，或者使用 *筛选条件* 来搜索特定行动。
3. 选择 **关联的行动 ID** 查看该行动的详细信息。
4. 查找 **计划清算日期** 这一行。日期和时间表示将在何时向合作伙伴发送付款，前提是您的账户中有足够的资金。
请将合作伙伴引导至 [我在哪里可以查看待处理的行动？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md) 这篇帮助文章，了解他们可以在哪里查看某项行动的计划付款日期。
#### 行动修改与撤销
确保合作伙伴知晓您所做的任何行动修改和撤销，因为这些会影响他们的付款。
请将合作伙伴引导至 [我在哪里可以查看待处理的行动？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md) 这篇帮助文章可说明他们可以在哪里查看已修改和已撤销的行动。
---
# Agent Instructions
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## Querying This Documentation
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```
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