> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/why-havent-my-partners-received-their-payouts.md).
# 为什么我的合作伙伴还没有收到付款？
如果你收到消息说你的合作伙伴没有收到他们的付款，这篇文章涵盖了常见场景，帮助你排查问题。
{% hint style="info" %}
**注意：** [为什么我还没有收到我的付款？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/finance/payments-withdrawals-and-balance/why-havent-i-received-my-payouts-yet.md) 是一篇可发送给合作伙伴的有用帮助文章。这有助于合作伙伴确保其账户已正确配置为接收付款。
{% endhint %}
#### 账户资金
首先要检查的是你自己的账户——你的 impact.com 账户是否有足够资金向合作伙伴付款？
如果你的账户余额不足，你会在界面中收到一条警告消息和一封电子邮件，提示你的账户有进入违约状态的风险，而你需要充值才能向合作伙伴付款。
* 请参见 [品牌财务指南](/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/finance-explained-for-brands.md) 用于回顾 impact.com 账户财务运作方式的帮助文章。
* 请参见 [向你的品牌账户充值](/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) 了解如何向账户添加资金的帮助文章。
#### 合同详情
确保合作伙伴已完整阅读他们同意的条款，并理解任何可能影响付款的调整或限制。
查看你的每份合同以检查 **支付时间安排** 该行，以了解某一合同中操作的付款到期时间。
1. 从左侧导航菜单中，选择  **\[Engage]** → **合同 → 模板条款**.
2. 对于列表中的模板条款，选择 **动作** **\[下拉菜单]→ 查看条款**.
3. 查看 **支付时间安排** 该行，查看操作何时付款。
你还可以查看任何操作的计划付款日期。
1. 从左侧导航菜单中，选择  **\[Engage]** → **交易 → 操作**.
2. 你可以从列表中选择该操作，或使用 *筛选器* 来搜索特定操作。
3. 选择 **关联的操作 ID** 以查看该操作的详细信息。
4. 查找 **计划结算日期** 该行。日期和时间表示付款将在何时发送给合作伙伴，前提是你的账户中有足够资金。
将合作伙伴引导至 [我在哪里可以查看待处理的操作？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md) 帮助文章，了解他们可以在哪里查看某项操作的计划付款日期。
#### 操作修改和撤销
确保合作伙伴知晓你所做的任何操作修改和撤销，因为这些会影响他们的付款。
将合作伙伴引导至 [我在哪里可以查看待处理的操作？](/partner/zh/ni-xiang-liao-jie-shen-me/platform-features/action-management/where-can-i-see-my-pending-actions-as-a-partner.md) 帮助文章，了解他们可以在哪里查看已修改和已撤销的操作。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/why-havent-my-partners-received-their-payouts.md?ask=&goal=
```
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.