> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/ask-impact/use-the-ask-impact-support-tab.md).

# 使用 ask impact 支持选项卡

该 *询问 impact* 支持选项卡为您提供多种渠道，可获取帮助、分享反馈并访问文档。它被设计为一个自助服务中心，可根据您的需求呈现合适的资源。

1. 在右下角，选择 ![](/files/075a3937f94e26779a24f08c7bb97e517b8a5326) ***询问 impact*** 图标以开始对话。
   * 如果您看不到 ![](/files/075a3937f94e26779a24f08c7bb97e517b8a5326) ***询问 impact*** 图标，请检查 *询问 impact* 为 [是否已为您的账户启用](/brand/zh/what-would-you-like-to-learn-about/platform-features/ask-impact/how-to-enable-and-disable-ask-impact.md).
2. 在右上角的 *询问 impact* 实时聊天中，选择 ![](/files/e6e119e5e654e03ac59545310870e28856098eef) **支持** 以查看支持选项卡。

<div data-with-frame="true"><figure><img src="/files/bf853da137ff926519a8adb581868dfd8534f0cd" alt=""><figcaption></figcaption></figure></div>

<div data-with-frame="true"><figure><img src="/files/474d011927a6d77e6818ba9f147462ada9e1911e" alt=""><figcaption></figcaption></figure></div>

支持选项卡包含以下 5 个部分：

<details>

<summary>联系我们</summary>

该 *联系我们* 部分位于支持选项卡顶部。当您无法通过自助资源找到所需内容时，请使用它。

有 2 种联系方式：

* **实时聊天：** 选择 **立即聊天** 以打开与支持专员的实时聊天会话。当您遇到需要立即人工协助的紧急或复杂问题时，请使用此选项。
* **工单：** 选择 [**提交工单**](https://app.impact.com/secure/advertiser/support/customer-support-portal-flow.ihtml) 以提交支持工单，适用于非紧急或需要调查的问题。专员将审核工单，并在可能时回复。

</details>

<details>

<summary>反馈</summary>

使用 *反馈* 部分，用于分享您对 *询问 impact* 的体验，以帮助改进产品。

选择 **分享反馈** 以打开外部反馈表单或调查。这与支持工单流程分开，并会直接发送给产品团队。

</details>

<details>

<summary>文档</summary>

该 *文档* 部分可让您访问自助帮助资源。

* 选择 [**查看 AI 文档**](https://help.impact.com/other/reference-documentation/impact.com-ai-features-explained) 以打开一篇介绍 impact.com 上最新 AI 功能的文章。
* *本页面的帮助文档* 提供与您当前正在查看的页面相关的上下文敏感文档链接，位于 *询问 impact*.

</details>

<details>

<summary>最新动态</summary>

该 *最新动态* 部分可让您及时了解最新 *询问 impact* 功能和产品更新。选择 [**查看发行说明**](https://release.impact.com/) 以打开外部发行说明门户。

</details>

<details>

<summary>合作伙伴体验学院</summary>

合作伙伴体验学院（PXA）是 impact.com 的认证和培训项目。选择 [**获取认证**](https://pxa.impact.com/student/catalog) 以打开 PXA 门户并浏览可用课程和认证。

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/ask-impact/use-the-ask-impact-support-tab.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.