> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/ask-impact/use-the-ask-impact-support-tab.md).
# 使用 ask impact 支持选项卡
该 *ask impact* 支持选项卡为你提供多种渠道，以获取帮助、分享反馈并访问文档。它被设计为一个自助中心，可根据你的需求呈现合适的资源。
1. 在右下角，选择  ***ask impact*** 图标开始对话。
* 如果你没有看到  ***ask impact*** 图标，请检查 *ask impact* 是否 [已为你的账户启用](/brand/zh/what-would-you-like-to-learn-about/platform-features/ask-impact/how-to-enable-and-disable-ask-impact.md).
2. 在……的右上角 *ask impact* 实时聊天中，选择  **支持** 以查看支持选项卡。
支持选项卡包含以下 5 个部分：
联系我们
该 *联系我们* 部分位于……的顶部 *支持选项卡*。当你无法通过自助资源找到所需内容时，请使用此部分。
有 2 种联系方式：
* **在线聊天：** 选择 **与支持聊天** 以与支持人员开启实时聊天会话。当你遇到需要立即人工协助的紧急或复杂问题时，请使用此功能。了解更多关于如何 [使用实时支持与 *ask impact*](/other/zh/reference-documentation/shi-yong-ask-impact-de-shi-shi-zhi-chi.md).
* **工单：** 选择 [**创建工单**](https://app.impact.com/secure/advertiser/support/customer-support-portal-flow.ihtml) 以提交支持工单，用于非紧急或需要调查的问题。客服人员将审核工单，并在可能时予以回复。
反馈
使用 *反馈* 部分分享你对……的体验 *ask impact* ，以帮助改进产品。
选择 **分享反馈** 以打开外部反馈表单或调查问卷。这与支持工单流程分开，并直接发送给产品团队。
文档
该 *文档* 部分可让你访问自助帮助资源。
* 选择 [**查看 AI 文档**](/other/zh/reference-documentation/impact.com-ai-features-explained.md) 以打开一篇介绍 impact.com 上最新 AI 功能的文章。
* *本页面帮助文档* 提供与你当前在……中查看的页面相关的上下文链接文档 *ask impact*.
最新动态
该 *最新动态* 部分可让你及时了解最新的 *ask impact* 功能和产品更新。选择 [**查看发布说明**](https://release.impact.com/) 以打开外部发布说明门户。
合作伙伴体验学院
合作伙伴体验学院（PXA）是 impact.com 的认证和培训项目。选择 [**获取认证**](https://pxa.impact.com/student/catalog) 以打开 PXA 门户并浏览可用课程和认证。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/ask-impact/use-the-ask-impact-support-tab.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
