> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/action-inquiries-explained.md).

# 行动查询说明

部分合作伙伴可以提交 *行动查询* 当他们认为某个行动未被跟踪时。他们会提供一个 `订单ID` （OID）以及任何缺失的订单详情，供你核实并确定是否发生了行动，以及他们是否应获得付款。

{% hint style="info" %}
**注意：** *行动查询* 仅限于返现/忠诚度合作伙伴使用，并且必须由 impact.com 支持在你的账户中启用。请联系你的 CSM 或 [联系支持](https://app.impact.com/support/portal.ihtml?createTicket=true) 以讨论启用此功能。
{% endhint %}

#### 审核行动查询时的注意事项

* 你的 *行动生命周期*，这决定了行动何时 *待处理*，当它们 *锁定*，以及何时 *付款* 在锁定后发送。这些时间框架将适用于基于所选 *交易日期* 的已接受行动查询。
* 对于交易日期在过去的已批准行动查询，行动锁定和批准日期将基于已批准的行动查询日期。不过，该行动将报告为发生在实际日期，而不是行动查询获批的日期。
* 当行动查询被接受时， **会在 impact.com 中根据行动查询中的详细信息创建一个新的行动**。这个新行动受你与提交查询的合作伙伴签订的合同中设定的条件（即锁定日期、付款日期等）约束。
* 每个 `订单ID` 包含在行动查询中的内容都可与你自己的记录进行比对，以确认该行动是否发生。
* 如果你的行动采用开放式锁定期，你批准的任何行动查询都将进入 *待处理* 状态，然后必须 [手动批准](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/payouts/approve-reverse-and-modify-pending-payouts-for-actions.md) 在接受后——找到匹配的 OID，并批准该行动。或者，如果你批量处理行动批准，请确保你接受的行动查询已包含在你的文件或 API 调用中。

#### 相关文章

了解如何手动、批量提交处理结果，以及如何针对已被跟踪并已归因的订单上的合作伙伴行动查询发送自动回复。

* [审核行动查询](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/review-action-inquiries.md)
* [批量处理行动查询](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/bulk-process-action-inquiries.md)
* [为已跟踪的订单设置自动回复](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/automate-action-inquiry-responses.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/action-inquiries-explained.md?ask=<question>&goal=<endgoal>
```

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