> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/action-inquiries-explained.md).

# 行动查询说明

部分合作伙伴可以提交 *操作查询* 当他们认为某个动作未被跟踪时。他们会提供一个 `订单 ID` (OID) 以及任何缺失的订单详情，供你核实并判断是否发生了动作，以及他们是否应获得付款。

{% hint style="info" %}
**注意：** *操作查询* 仅限返现/忠诚度合作伙伴使用，并且必须由 impact.com 支持在你的账户中启用。请联系你的 CSM 或 [请联系支持团队](https://app.impact.com/support/portal.ihtml?createTicket=true) 讨论启用此功能。
{% endhint %}

#### 审核动作查询时的注意事项

* 你的 *操作生命周期*，它决定了动作何时会 *待处理*，当它们 *锁定*，以及何时 *支付金额* 在锁定后发送。这些时间框架将适用于基于所选内容的已批准动作查询。 *交易日期* ，适用于已接受的动作查询。
* 对于交易日期在过去的已批准动作查询，动作锁定和批准日期将以已批准动作查询日期为准。不过，该动作的上报发生日期仍为实际发生日期，而不是动作查询获批日期。
* 当动作查询被接受时， **impact.com 中会根据动作查询的详细信息创建一个新的动作**。这个新动作受你与提交该查询的合作伙伴签订的合同中设定的条件（即锁定日期、付款日期等）约束。
* 每个 `订单 ID` 动作查询中包含的每一项都可以与你自己的记录进行比对，以确认该动作是否发生。
* 如果你的动作采用开放式锁定期，你批准的任何动作查询都将进入 *待处理* 状态，然后必须 [手动批准](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/payouts/approve-reverse-and-modify-pending-payouts-for-actions.md) 在接受后——找到匹配的 OID，并批准该动作。或者，如果你批量提交动作批准，请确保你接受的动作查询包含在你的文件或 API 调用中。

#### 相关文章

了解如何手动、批量提交处理结果，以及如何针对已被跟踪并记入的订单上的合作伙伴动作查询发送自动回复。

* [审核动作查询](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/review-action-inquiries.md)
* [批量处理动作查询](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/bulk-process-action-inquiries.md)
* [为已跟踪的订单设置自动回复](/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/automate-action-inquiry-responses.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/action-inquiries-explained.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.