> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/zh/what-would-you-like-to-learn-about/advocate-program/manage-advocate-participants/conversion-retraction-explained.md).
# 转化撤销说明
如果被推荐的好友购买了商品，但随后退货了，你就需要撤销这次转化。请阅读本文了解如何设置转化撤销。
#### 设置你的计划以支持转化撤销
1. 从左侧导航中，选择  **\[Engage] → 项目规则**.
2. 创建一条新规则并选择 **好友退回了他们的购买** 作为规则触发条件。请参考第 1 步， [配置你的倡导者计划](/brand/zh/what-would-you-like-to-learn-about/advocate-program/getting-started-with-advocate/configure-your-advocate-program.md) 了解如何创建规则。
3. 完成所需信息并选择 **下一步**后，选择好友或倡导者需要执行的操作并为该操作命名。
1. 你也可以选择设置你的 *高级设置*。这包括添加必须满足的条件，以触发此规则。
2. 选择 **下一步**.
* 现在，当符合条件的购买触发转化，但随后发生退款时，计划规则将撤销该转化。请注意，推荐转化只能在转化后的 30 天内撤销。
3. 完成选择后，最后一步是查看你设置的规则和操作条件；如果你对设置满意，请选择 **保存** 右下角的
{% hint style="info" %}
**示例：**
1. Hazel Nutt 推荐了 Carrie Oakey。
2. 由于计划的设置方式，只有当 Carrie Oakey 的消费超过 1000 美元后，这次推荐才会转化。
3. Carrie Oakey 进行了 1100 美元的购买，推荐双方都获得了奖励。
4. 随后，Carrie Oakey 退回了购买。
5. impact.com 撤销了这次转化，并且该推荐不会计入计费。
{% endhint %}
#### 编辑“仅首次”重新转化
如果你的计划规则设置为仅在首次达成时触发，那么当参与者完成转化且发生转化撤销时，如果之后再次被推荐，他们将无法通过首次检查。
你可以编辑规则条件，以允许用户在重新转化时获得奖励。这可以通过计划规则中的 JSONata 编辑器完成。以下表达式可在第二次推荐的计划设置期间的 JSONata 编辑器中使用；如果第一次推荐被撤销，则可在“仅首次”计划中获得奖励：
```programlisting
rule.isFirstTime = true or $not(user.referredByReferral.dateConverted) ? truegoal.isFirstTime = true or $not(user.referredByReferral.dateConverted) ? true
```
用于撤销的 mutation 是 `retractReferralConversion`.
#### 跟踪转化撤销指标
当转化被撤销后，它将不再计入以下指标：
* *已转化推荐*
* *推荐转化*
* *成功推荐人*
此外，当转化被撤销后，推荐的状态会恢复为 *已开始*，并将显示撤销日期。
被撤销的推荐将出现在你的 *推荐动态。*
1. 从左侧导航中，选择  **\[Engage] → 报告 → 推荐动态**.
一个 *推荐动态* 的示例如下：
被撤销的推荐也会显示在客户倡导者的 *参与者资料*。了解更多关于 [倡导者参与者资料](/brand/zh/what-would-you-like-to-learn-about/advocate-program/manage-advocate-participants/advocate-participant-profiles-explained.md).
---
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