Submit New SKUs After Conversion

In some cases, users can return to an order after it's been tracked and add more products. In these cases, you can submit the new products to impact.com via FTP to be UPSERTed for you. Read more about submitting conversion data via FTP. If you need more help with this process, reach out to your CSM (or contact support).

Requirements

An open, billed record of the order must already exist in impact.com. Any attempt to upsert items to a locked order will fail.

1

Prepare your data

You can use the .csv template below to help structure your data. The example values in lines 2 and 3 should be replaced with your own data.

ActionTrackerId,OrderId,CurrencyCode,Amount,Category,Sku,Quantity,Reason,Method
12345,1076543345142,USD,123.50,Added_Item_category,Added_Item,Added_Item_Sku,12,Order_Update,UPSERT
12346,1076543345143,USD,98.50,Added_Item_category,Added_Item,Added_Item_Sku,11,Order_Update,UPSERT
 

2

Submit your data file

Refer to submitting conversion data via FTP for help with submitting your FTP data to impact.com.

Note: Any discounts that were applied to the initial order will not be reprocessed.