# Submit New SKUs After Conversion

In some cases, users can return to an order after it's been tracked and add more products. In these cases, you can submit the new products to impact.com via FTP to be UPSERTed for you. Read more about [submitting conversion data via FTP](/brand/what-would-you-like-to-learn-about/platform-features/submit-and-modify-conversion-data/submit-conversion-data/submit-conversion-data-via-ftp-or-email.md). If you need more help with this process, reach out to your CSM (or [contact support](https://app.impact.com/support/portal.ihtml?createTicket=true)).

#### Requirements

An open, billed record of the order must already exist in impact.com. Any attempt to upsert items to a locked order will fail.

{% stepper %}
{% step %}

#### Prepare your data

You can use the .csv template below to help structure your data. The example values in lines 2 and 3 should be replaced with your own data.

```programlisting
ActionTrackerId,OrderId,CurrencyCode,Amount,Category,Sku,Quantity,Reason,Method
12345,1076543345142,USD,123.50,Added_Item_category,Added_Item,Added_Item_Sku,12,Order_Update,UPSERT
12346,1076543345143,USD,98.50,Added_Item_category,Added_Item,Added_Item_Sku,11,Order_Update,UPSERT
 
```

{% endstep %}

{% step %}

#### Submit your data file

Refer to [submitting conversion data via FTP](/brand/what-would-you-like-to-learn-about/platform-features/submit-and-modify-conversion-data/submit-conversion-data/submit-conversion-data-via-ftp-or-email.md) for help with submitting your FTP data to impact.com.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
**Note:** Any discounts that were applied to the initial order will not be reprocessed.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/submit-and-modify-conversion-data/submit-conversion-data/submit-new-skus-after-conversion.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.