Batch Modifications & Reversals Overview

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Use batch modifications or reversals when something about an action changes, like an order being canceled, a disposition code being used, or conversion data needing correction. This lets you change the commission a partner receives accordingly. Batch processing can also bulk-approve open-ended actions.

Warning: Modifying an action re-evaluates its commission using the contract terms active at the time of modification. For example, if a promo code that resulted in a $0 payout has since expired, modifying the action will recalculate the payout based on the current contract.

Which submission method is best for you?

impact.com offers you 3 methods to batch process your action data. Use the method that best fits your goal, submission frequency, and available technical resources.

If you want to...	Use this method...
Submit a manual, one-time file with no coding	​Email batch processing or upload file via FTP
Set up automated conversion reporting	​Conversions / Actions API or pull file via FTP

Common use cases & examples

Use case	Example	Your recourse
Returned order or items	A customer returned or cancelled order items post-purchase.	Modify the action data to reflect the adjusted order value and pay out based on final quantities.
Attribution fraud	A partner attempts attribution-fraud through a method like cookie stuffing.	Reverse those actions to avoid paying the partner out.
Action data corrections	A customer mistakenly selects the incorrect item type during check-out.	Modify action data to reflect the final item SKU, since this can affect the partner's payout.
Open-ended actions	An open-ended action like a hotel reservation is finalized.	Approve (modify) and lock the action via a disposition code.
Stock limitations	A customer orders a higher quantity of product than you have in stock.	Modify action data to reflect the final item quantity after customer resolution.
Budget cap exceeded	A partner drives more actions than your set budget allows for.	Reverse the actions that exceed your budget cap.

Dealing with incorrect locked actions: You cannot modify or reverse actions after they lock. Your best course of action is to send a make-good to a partner via Partner Funds Transfer, or to request the partner send a make-good to you.

Note these considerations:

• Actions can only be modified or reversed before their locking date.

• Partners have full transparency into any changes, including the reason for the modification or reversal.

• impact.com allows a maximum of 1,000 modifications per action; if you need to make more than that, contact support.

• When modifying actions that have an original revenue currency different from your account currency, the modification amount should always be submitted in the action's original revenue currency.

• When you reverse a parent event, the child event may not reverse automatically, depending on the contract. Reverse both events separately if you want both reversed. Learn more about Track Your Conversion Funnel Using Chained Actions.