# Set up a Workflows Reject Message
Take the PXA course
You can reject a partner's application to your program with a reject message set up via [workflows](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/review-partner-applications/automate-partner-application-processing/create-workflows-to-automatically-process-partner-applications). This message could help the partner understand why their application was rejected, how to rectify the issue, and possibly re-apply.
#### Set a workflow reject message
1. In the left navigation menu, select  **\[Engage] → Partners → Automation →** [Workflows](https://app.impact.com/secure/advertiser/engage/fr/ps-bar-ui.ihtml).
2. Select **Create Workflow** in the upper-right corner of the screen.
* Alternatively, find an existing workflow you want to update, hover your cursor over it, and select **Edit**.
* Fill in the required fields. See the [workflow form reference](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/review-partner-applications/create-workflows-to-automatically-process-partner-applications#create-a-workflow-0-0) for further guidance.
3. In the *Action Type* section, use the  **\[Drop-down menus]** to select **Process Application** and **Reject**.
* A message box will appear where you can type a custom reject message that will be sent to the partner.
* Note the character limit of 255.
4. Once you're done building out your workflow, select **Create** or **Save**.
#### Update program-specific rejection emails
If you make use of custom program-specific rejection emails, you'll need to update the email body to include a `{rejectReason}` token. This will ensure that your custom Workflow reject message is included in the rejection email.
1. From the top navigation bar, select  **\[User profile] → Settings**.
2. On the right-hand side under *Branding*, and select **System Emails and UI Messages**.
3. Navigate to the *Rejection Email* field and select  **\[Edit]**.
4. Select  **\[Radio button]** **Send program specific rejection email**.
5. In the *Subject* field, input a custom subject for the email.
6. In the *HTML Email Body* field, input your customized email message with any relevant HTML code.
* You can add special tags in the text that get dynamically replaced when the email is generated.
* When setting a rejection message, make sure to include the tag **`{rejectReason}`**.
7. Select **Save**.
Example email
{% hint style="info" %}
**Note:** Other system-generated reject reasons could also appear in the rejection email. Examples of these reasons include being rejected by Impact AI, being suspended, or being on a blocklist.
{% endhint %}
