> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/newsletters/manage-your-newsletter-issues-log.md).
# Manage Your Newsletter Events Log
Every newsletter records the events from its processing, from collecting recipients through to delivery. Review this history to see how far a newsletter progressed and what stopped it from reaching some of your partners.
{% hint style="warning" %}
**Warning:** You cannot edit a newsletter after it sends. To correct an error, create a new newsletter and send it again.
{% endhint %}
## Open the Events Log
1. From the left navigation bar, select  **\[Engage]** → **Partners** → **Automation** → [**Newsletters**](https://app.impact.com/secure/advertiser/fr/newsletter-ui.ihtml).
2. Hover your cursor over the newsletter you want to review.
3. Select **Events Log**.
The *Events Log* opens as a panel over the *Newsletters* screen. It also opens from a newsletter's [report](/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/newsletters/review-newsletter-engagement-performance.md#view-newsletter-statistics), where **Events Log** sits at the top right.
| Column | Description |
| ------------- | ------------------------------------------ |
| *Date & Time* | When the event was recorded. |
| *Message* | What happened at that point in processing. |
Entries run newest first and cover each processing phase, such as collecting recipients, enriching content, and changing status. Use **Search** to find a specific entry. Select  **\[Close]** to return to the *Newsletters* screen.
{% hint style="info" %}
**An empty log:** When the panel reads "Sorry! There's no data to show", no events were recorded for that newsletter.
{% endhint %}
## Solutions to newsletter issues
The *Events Log* records both progress events and problems. This table covers the problems you are most likely to see. If a message does not appear here, raise a [support ticket](https://app.impact.com/support/portal.ihtml?createTicket=true&).
| Issue | Solution |
| ------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Contact does not have an email address | Add an email address or addresses in your contact list where applicable.
Hover your cursor over the contact whose details you want to edit and select 
\[More] to edit the contact information.
|
| The contact has unsubscribed from mailing list | N/A |
| Partner does not have any contacts | [Add contacts](/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/partner-management/get-partner-contact-information.md) to your contact list so that your newsletter sends to contacts. |
| We could not send the Email | This issue requires you to submit a [support ticket](https://app.impact.com/support/portal.ihtml?createTicket=true&). |
| There was an error with the Ad code. | Enter a valid `adcode` before sending the newsletter to contacts. |
| There was a problem while processing email content | Verify email content or contact support. |
| There was an error replacing special tokens in the partner information | Recreate your newsletter and enter valid tokens before sending the newsletter to contacts.
The following Special Tokens could be invalid:
• {adcode\_adid}
• {mpid}
• {mpname}
• {firstName}
• {lastName}
• {currentDay}
• {currentTime}
• {currentMonthYear}
• {unsubscribeUrl}
|
| We could not find any partners in the selected segment. | Check your segment criteria. |
| Error Processing Partner. Check for partner info | Fill in any fields missing your contact's details in your contact list.
Hover your cursor over the contact whose details you want to edit and select \[More] to edit the contact information.
|
| Error generating AdCode for Partner | This issue requires you to submit a [support ticket](https://app.impact.com/support/portal.ihtml?createTicket=true&). |
| Error Saving In-App Announcement | This system error requires you to submit a [support ticket](https://app.impact.com/support/portal.ihtml?createTicket=true&). |
| The In-App Announcement process encountered an error | There are additional errors to include below this one:
1. There was an error processing the partner. This issue requires you to log a support ticket.
2. The partner you selected is not part of the current campaign/system. Please choose a different partner.
3. The selected contact does not have an email address.
4. We encountered an issue processing your request. Please contact support for assistance.
|
| The partner you selected is not part of the current campaign/system. Please choose a different partner. | The recipient is an "Out-of-Network" prospect or an external contact. Refer to [email workflows](/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/email-workflows/create-and-manage-email-workflows.md) if you want to send an email to an out-of-network partner. |
## Related articles
To read a newsletter's engagement metrics, see [Review Newsletter Engagement Performance](/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/newsletters/review-newsletter-engagement-performance.md).
To find a newsletter or check what actions each one offers, see [Manage Newsletters as a Brand](/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/newsletters/manage-newsletters-as-a-brand.md).
---
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