Manage Newsletters as a Brand

The Newsletters screen lists every newsletter in your program and groups them by how far each one has progressed. Use it to check on a send, act on a draft, or open a report.

Open the Newsletters screen

From the left navigation bar, select [Engage] → Partners → Automation → Newsletters.

Narrow the list

The screen opens with every newsletter listed. Four summary cards above the table count the newsletters at each point in the sending lifecycle, and together they account for the full list. Select a summary card to filter the table to those newsletters.

Summary card	Statuses it holds	What it holds
Drafted	Draft, Active	Newsletters you saved but have not sent, and newsletters scheduled to send later.
Processing	Queued, Running, Enriching, Staged, Delivering	Newsletters impact.com is working through the delivery pipeline.
Completed	Sent	Newsletters that finished sending.
Failed	Failed	Newsletters that stopped because of an error.

Processing stages: Queued (waiting to start) → Running (fetching partner and contact data) → Enriching (resolving ad codes) → Staged (preparing to send) → Delivering (sending emails).

The Status column names the specific stage rather than the summary card, so the two labels do not always match. A newsletter that finished sending sits on the Completed summary card with a Sent status, and the Status filter lists it as Completed.

Use the controls above the table to narrow a long list further.

Control	What it does
Search by name	Filters the table to newsletters whose name matches your text.
Status	Opens a drop-down menu of the stages available on the summary card you are on. Select Select All or Clear to add or remove all of them at once.
Clear All	Resets the search box and the status selection together.
Sort Order	Sorts the table by Newsletter or Created.

The Status filter offers only the stages the summary card you are on can hold: Draft and Active on the Drafted summary card, and Queued, Running, Enriching, Staged, and Delivering on the Processing summary card. Before you select a summary card it offers all nine stages. The Completed and Failed summary cards hold a single stage each, so they have no Status filter.

Choose an action

Hover your cursor over a newsletter to see the actions available for it. What you can do depends on the stage the newsletter has reached: before it sends you can change it, while it processes you can follow its progress, and once it finishes you can read its results. The most common actions appear on the row — select [More] for the rest.

Action	Available for	What it does
Edit	Draft, Active	Makes changes to the newsletter.
Send Test Email	Draft, Active	Sends a copy to yourself before the newsletter reaches your partners.
Send, Schedule	Draft	Sends the newsletter immediately, or sets it to send later.
Events Log	Every stage except Draft and Active	Opens the newsletter's processing history.
View Report	Sent, Failed	Opens the statistics for the newsletter.
Duplicate	Every stage	Creates a copy of the newsletter.
Delete	Draft, Active, Sent, Failed	Removes the newsletter. Not available while it processes.

Review the columns for each summary card

Select [Columns] on the right of the screen to add or remove columns. Each summary card shows the counts that matter at that point in the lifecycle.

Drafted summary card

Column	Description
Newsletter	The newsletter's name, with its subject line beneath.
Segment	The audience segment the newsletter targets.
Created	The date and time you created the newsletter.
Status	The newsletter's stage, with the last edit time beneath.

Processing and Failed summary cards

Column	Description
Newsletter	The newsletter's name, with its subject line beneath.
Segment	The audience segment the newsletter targets.
Est. Partners	Partners the newsletter is expected to reach.
Processed Partners	Partners impact.com has processed so far.
Processed Contacts	Contacts impact.com has processed so far.
Status	The newsletter's stage, with a timestamp beneath.

Completed summary card

Column	Description
Newsletter	The newsletter's name, with its subject line beneath.
Segment	The audience segment the newsletter targets.
Partners	Partners the newsletter reached.
Delivered	Contacts that received the newsletter, with the delivery rate.
Opened	Contacts that opened the newsletter.
Clicked	Contacts that selected a link.
Failed	Contacts the newsletter could not reach, with the failure rate.
Status	The newsletter's stage, with the send time beneath.

Newsletters FAQ

Why do the columns change when you select a different summary card?

Each summary card shows the counts that matter at that point in the lifecycle. The Processing and Failed summary cards show how many partners and contacts impact.com has worked through, and the Completed summary card shows delivery and engagement results.

Where do you see why a newsletter failed?

Select Events Log on the newsletter's row to open its processing history. See Open the Events Log.

Why are the Delivered, Opened, and Clicked counts lower than expected?

Engagement metrics take between 1 hour and 24 hours to update fully after a newsletter sends. See Create & Send Newsletters to Partners.

Related articles

To read a newsletter's engagement metrics, see Review Newsletter Engagement Performance.

To create a newsletter, see Create & Send Newsletters to Partners.