# Reactivate Partners with Email Workflows

**Upgrade**: This feature is available only with certain impact.com editions or add-ons. If you don't see it in your account, [contact us](https://app.impact.com/support/portal.ihtml?createTicket=true&) to explore upgrade options and gain access.

Streamline and scale the process of reactivating your partners with an automated email workflow. Select the partner reactivation workflow template, make a few quick changes, and let impact.com handle the rest.

1. From the left navigation menu, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage] → Partners → Automation → Workflows**.
2. At the top-right corner, select **Create Workflow**, then choose the **Partner Reactivation** template.
3. Review each email workflow in the template. Select **Edit** to get started.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-c676daccd23641d6e5586e5ad264daf3dba5a075%2F8d1e5af286f9d7d55f8fc7b4825bbabcee54dc31e0c81ab0bda437ffb4b09810.png?alt=media" alt=""><figcaption></figcaption></figure></div>
4. View and approve the partner segment conditions. Once you're happy, select **Save**.

   * In the *Partner Segment*, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-a600f51d86cbf3c02c36ea5cf311867b2bb4cf89%2F00a06da7505c774dc36762a66bcd169b1d62cb35af729e3383729755194758fb.svg?alt=media) **\[Edit]** to view the default segment conditions.
   * The segment's **pre-configured** conditions will work for most use cases. Optionally, you can [personalize them](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/email-workflows/partner-segments-for-email-workflows-explained) further to choose what triggers the re-engagement attempts—for example, if the partner has a low number of clicks, actions, revenue, or commission.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-883e3eee593f3a3cca8aa24d3fef92b6f9d29a5b%2F2792d9d813db0b89998b16ca37a6ad849db084fd3941f532666cb80398c179bf.png?alt=media" alt=""><figcaption></figcaption></figure></div>
5. Set a **Send from** and a **Reply To** address for the email.

   * Below the *Action Type*, in the *Edit Email* field, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-a600f51d86cbf3c02c36ea5cf311867b2bb4cf89%2F00a06da7505c774dc36762a66bcd169b1d62cb35af729e3383729755194758fb.svg?alt=media) **\[Edit]** to specify the email addresses. Then, select **Done**.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-a03f46ff400304b3113d95dccedd1e69c5f4d869%2Fe97187955f708ad8057ece242e81b6a1eff20cafbace20c35699dd41043ff3ff.png?alt=media" alt=""><figcaption></figcaption></figure></div>
6. Select **Save** to return to the email workflow setup screen. After you've customized all the email workflows, select **Activate Workflow** to launch them!

That’s it! We’ll reach out to your selected partners to re-engage them.

{% hint style="info" %}
**Interested in what else you can do with automated workflows?** Check out our documentation on [creating and managing email workflows](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/reach-out-to-partners/email-workflows/create-and-manage-email-workflows) and [automating decisions](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/review-partner-applications/automate-partner-application-processing/create-workflows-to-automatically-process-partner-applications) about partner applications!
{% endhint %}
