# Log a Promo Code Monitoring Violation

<a href="https://pxa.impact.com/student/activity/1117601?sid=0c0e3e5c-54c9-4435-9bee-ebcdccb7f292&#x26;sid_i=0?utm_source=app.impact.com&#x26;utm_medium=owned-platform&#x26;utm_content=pro-350&#x26;utm_campaign=help-center" class="button primary">Take the PXA course</a>

1. From the left navigation menu, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-db1131f1b95ffbfa026aac99b07a7ffe0564b3b6%2F477fa23d9ffe966a6d1191fbd504e9a68f4c3918efe5cee5cb7bbd826e591fea.svg?alt=media) **\[Protect]** → **Monitoring → Promo Code**.
2. On the *Promo Code Monitoring* screen, find the promo code you wish to log a violation for, then select **Review**.
3. Navigate to the *Decision* section, then use the dropdown to set the *Outcome* to **Violation**.
4. Complete the *Violation Information* section:

<details>

<summary>Violation information reference</summary>

|                  |                                                                                                                                                                                                                                                                         |
| ---------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Error**        | Use the dropdown to select the error that this violation is regarding.                                                                                                                                                                                                  |
| **Error Reason** | Use the dropdown to select the error reason for why the violation was logged.                                                                                                                                                                                           |
| **Severity**     | Use the dropdown to indicate the severity level of the violation — typically, more severe violations indicate the violation should be resolved quickly.                                                                                                                 |
| **Due Date**     | Use the calendar & time drop-down menus to indicate the due date of the violation resolution from the partner.                                                                                                                                                          |
| **Attachments**  | If relevant, use *Choose File* (or drag & drop) files that pertain to this violation (e.g., a screenshot of the violation itself).                                                                                                                                      |
| **Comments**     | Use the text field to add comments about this violation. When set to **Public**, all parties (i.e., the partner, you, and other account members) will be able to see it. When set to **Private**, only you and your other account members (not the partner) can see it. |

</details>

5. When completed, select **Create Violation** at the bottom of the screen.

#### Automate creating violations

You can set up your policies to automatically create violations and assign them to partners for expired or non-authorized promo codes.

1. From the left navigation menu, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-db1131f1b95ffbfa026aac99b07a7ffe0564b3b6%2F477fa23d9ffe966a6d1191fbd504e9a68f4c3918efe5cee5cb7bbd826e591fea.svg?alt=media) **\[Protect]** → **Monitoring →** **Policies**.
2. Near the top-right, select **Create Policy**.
3. Select **Promo Code Monitoring → Get Started**.
4. Give your policy a name and add your brand name as a search term.
5. Check ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-b5e1740618ed6571d97b8fed7c25a7678f85d375%2F299632fb6f4f91fbf9847471754cc6180e4284a65b4960af4c4ea472a159f552.svg?alt=media) **\[Checkbox]** **Automatically create a violation if a contracted partner promotes a promo code that is: \[search term]**.
6. Once selected, a drop-down menu will appear from which you can choose to set automatic violations to be created for *Expired* and *Not Authorized* codes.
7. Select **Next**.
8. Select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-b5e1740618ed6571d97b8fed7c25a7678f85d375%2F299632fb6f4f91fbf9847471754cc6180e4284a65b4960af4c4ea472a159f552.svg?alt=media) **\[Checkbox]** next to all the promo codes you want to include in the policy, then select **Next**.
9. Review your policy, then select **Save**.

Learn more about [creating and managing policies](https://help.impact.com/en/support/solutions/articles/48001235652).
