Use the ask impact Support Tab

The ask impact support tab gives you multiple channels to get help, share feedback, and access documentation. It is designed as a self-service hub that surfaces the right resource depending on your need.

1. On the bottom-right, select the ask impact icon to start a conversation.

   • If you don't see the ask impact icon, check that ask impact is enabled for your account.
2. On the top-right of the ask impact live chat, select Support to view the support tab.

The support tab contains the following 5 sections:

Contact Us

The Contact Us section appears at the top of the Support Tab. Use it when you can't find what you need through self-service resources.

There are 2 contact options:

• Live Chat: Select Chat Now to open a real-time chat session with a support agent. Use this when you have an urgent or complex issue that requires immediate human assistance.
• Tickets: Select Log a Ticket to submit a support ticket for issues that are non-urgent or require investigation. Agents will review the ticket and respond when possible.

Feedback

Use the Feedback section to share your experience with ask impact to help improve the product.

Select Share Feedback to open an external feedback form or survey. This is separate from the support ticket workflow and goes directly to the product team.

Documentation

The Documentation section gives you access to self-service help resources.

• Select View AI Docs to open an article featuring the latest AI features on impact.com.
• Help Docs for This Page provides context-sensitive links to documentation relevant to the page you are currently viewing in ask impact.

What's New

The What's New section keeps you up to date with the latest ask impact features and product updates. Select View Release Notes to open the external release notes portal.

Partnerships Experience Academy

The Partnerships Experience Academy (PXA) is impact.com's certification and training program. Select Get Certified to open the PXA portal and browse available courses and certifications.