> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/use-the-ask-impact-support-tab.md).
# Use the ask impact Support Tab
The *ask impact* support tab gives you multiple channels to get help, share feedback, and access documentation. It is designed as a self-service hub that surfaces the right resource depending on your need.
1. On the bottom-right, select the  ***ask impact*** icon to start a conversation.
* If you don't see the  ***ask impact*** icon, check that *ask impact* is [enabled for your account](/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/how-to-enable-and-disable-ask-impact.md).
2. On the top-right of the *ask impact* live chat, select  **Support** to view the support tab.
The support tab contains the following 5 sections:
Contact Us
The *Contact Us* section appears at the top of the *Support Tab*. Use it when you can't find what you need through self-service resources.
There are 2 contact options:
* **Live Chat:** Select **Chat to Support** to open a real-time chat session with a support agent. Use this when you have an urgent or complex issue that requires immediate human assistance. Learn more about how to [Use Live Support with *ask impact*](/other/reference-documentation/use-live-support-with-ask-impact.md).
* **Tickets:** Select [**Log a Ticket**](https://app.impact.com/secure/advertiser/support/customer-support-portal-flow.ihtml) to submit a support ticket for issues that are non-urgent or require investigation. Agents will review the ticket and respond when possible.
Feedback
Use the *Feedback* section to share your experience with *ask impact* to help improve the product.
Select **Share Feedback** to open an external feedback form or survey. This is separate from the support ticket workflow and goes directly to the product team.
Documentation
The *Documentation* section gives you access to self-service help resources.
* Select [**View AI Docs**](/other/reference-documentation/impact.com-ai-features-explained.md) to open an article featuring the latest AI features on impact.com.
* *Help Docs for This Page* provides context-sensitive links to documentation relevant to the page you are currently viewing in *ask impact*.
What's New
The *What's New* section keeps you up to date with the latest *ask impact* features and product updates. Select [**View Release Notes**](https://release.impact.com/) to open the external release notes portal.
Partnerships Experience Academy
The Partnerships Experience Academy (PXA) is impact.com's certification and training program. Select [**Get Certified**](https://pxa.impact.com/student/catalog) to open the PXA portal and browse available courses and certifications.
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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/use-the-ask-impact-support-tab.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
