# How to Enable & Disable ask impact

*ask impact* is a powerful chatbot assistant designed to help you explore your performance data, compare results, access product guidance, and assist you with the impact.com documentation. Learn more about [ask impact Tips & Tricks](/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/ask-impact-tips-and-tricks.md).

<div data-with-frame="true"><figure><img src="/files/rDdqbcE7PlzeIj1cBRf5" alt=""><figcaption></figcaption></figure></div>

#### Disable *ask impact*

Account admins can opt to disable *ask impact*:

1. On the *Account Settings* page, select **impact ai** under the *Tools* heading.
2. ![](/files/pJsLBrBDVoHbzf2iiL1a) **\[Uncheck]** **Activate ask impact**.
3. You'll be prompted to provide feedback about why you’re choosing to disable *ask impact*. This information is entirely optional, but we encourage you to provide it as it helps us to learn and improve the feature.

#### Enable *ask impact*

*ask impact* is now enabled by default, but if it's ever needed, account admins can enable *ask impact* for the account’s members as follows:

1. From the top navigation bar, select ![](/files/2qeX6EqajzdOPiwzfeV5) **\[User profile] → Settings**.
2. On the *Account Settings* page, select **impact ai** under the *Tools* heading.
3. ![](/files/0BndmmXt8U3PvjfaZ2He)**\[Check]** **Activate ask impact**.
4. *ask impact* will now be enabled for all members of your account.
   * Once the feature is enabled, account admins will be able to see the date and time it was enabled and the admin that enabled the feature.

#### Frequently asked questions

impact.com uses AI responsibly with protections that exceed legal requirements for enhanced privacy, accountability, and transparency. We are guided by [Google's AI Principles](https://ai.google/principles/) with human oversight at every step.

<details>

<summary>What about privacy and security?</summary>

Your data is protected by impact.com's privacy policies. You control your data; it's never shared, mixed, or used to train our GenAI models.

</details>

<details>

<summary>User consent: what do I need to know?</summary>

*ask impact* is fully opt-in—admins and users must provide informed consent before using the tool. Users always know when they're interacting with AI, and *ask impact*'s [purpose, capabilities, and limits](/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/ask-impact-tips-and-tricks.md) are clearly communicated.

</details>

<details>

<summary>How do you improve ask impact?</summary>

We regularly monitor conversations and user feedback to improve quality, relevance, and safety.

</details>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/how-to-enable-and-disable-ask-impact.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.