# How to Enable & Disable ask impact

*ask impact* is a powerful chatbot assistant designed to help you explore your performance data, compare results, access product guidance, and assist you with the impact.com documentation. Learn more about [ask impact Tips & Tricks](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/ask-impact-tips-and-tricks).

<div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-b76f5ff5bfb9e4b14bc36f1960fa8ed0fc1d037b%2F3980fdd4a1d9de84a48a220951fcf93b70f57cfe385f0a781035efcbd8f9b566.png?alt=media" alt=""><figcaption></figcaption></figure></div>

#### Disable *ask impact*

Account admins can opt to disable *ask impact*:

1. On the *Account Settings* page, select **impact ai** under the *Tools* heading.
2. ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-b5e1740618ed6571d97b8fed7c25a7678f85d375%2F299632fb6f4f91fbf9847471754cc6180e4284a65b4960af4c4ea472a159f552.svg?alt=media) **\[Uncheck]** **Activate ask impact**.
3. You'll be prompted to provide feedback about why you’re choosing to disable *ask impact*. This information is entirely optional, but we encourage you to provide it as it helps us to learn and improve the feature.

#### Enable *ask impact*

*ask impact* is now enabled by default, but if it's ever needed, account admins can enable *ask impact* for the account’s members as follows:

1. From the top navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User profile] → Settings**.&#x20;
2. On the *Account Settings* page, select **impact ai** under the *Tools* heading.
3. ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2FY1JDjX2yFd8H8O9CsyH1%2Fcheck.png?alt=media\&token=623bf0cc-26fc-44f5-a67a-5e8eb70311b9)**\[Check]** **Activate ask impact**.
4. *ask impact* will now be enabled for all members of your account.
   * Once the feature is enabled, account admins will be able to see the date and time it was enabled and the admin that enabled the feature.

#### Frequently asked questions

impact.com uses AI responsibly with protections that exceed legal requirements for enhanced privacy, accountability, and transparency. We are guided by [Google's AI Principles](https://ai.google/principles/) with human oversight at every step.

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<summary>What about privacy and security?</summary>

Your data is protected by impact.com's privacy policies. You control your data; it's never shared, mixed, or used to train our GenAI models.

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<summary>User consent: what do I need to know?</summary>

*ask impact* is fully opt-in—admins and users must provide informed consent before using the tool. Users always know when they're interacting with AI, and *ask impact*'s [purpose, capabilities, and limits](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/ask-impact/ask-impact-tips-and-tricks) are clearly communicated.

</details>

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<summary>How do you improve ask impact?</summary>

We regularly monitor conversations and user feedback to improve quality, relevance, and safety.

</details>