> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/actions/system-reattributed-actions-explained.md).

# System Reattributed Actions Explained

You can [can reverse or modify actions](/brand/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/payouts/approve-reverse-and-modify-pending-payouts-for-actions.md) before they lock. However, some actions are reversed by the impact.com system, and these are known as System Reattributed actions.

When you [view a list of reversed actions](/brand/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/actions/view-a-list-of-reversed-actions.md), the *Reversal Reason* filter can contain the reversal reason `System Reattributed Order`, which may appear for one of two reasons:

1. **User-Initiated Reattribution:** You requested an action to be re-attributed before locking.
   * impact.com can correct attribution to ensure that actions not yet locked are still eligible for crediting. System Reattributed actions aren’t initiated in the platform. Please [contact support](https://app.impact.com/support/portal.ihtml?createTicket=true&&) for assistance with reattributing any actions.
2. **System-Initiated Reattribution:** impact.com actioned re-processing for data quality reasons.
   * impact.com corrects attribution to ensure the correct partner can receive credit for actions that would otherwise be attributed to a media channel or a different partner. This correction can happen for data quality reasons, such as when an issue during data processing affects event correlation.

Both user- and system-initiated reattribution is processed by impact.com, so both types will always have `System Reattributed Order` as the reversal reason.

**Actions with Duplicate OrderIds**

When an action is reversed by impact.com with the reason `System Reattributed Order`, a new `Pending` action is created with the same orderId. Only this `Pending` action is considered payable.


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