# Bulk Process Action Inquiries

If you have a large volume of action inquiries to process, you can create a CSV file with your resolutions to submit your resolutions in bulk instead of approving each one manually.

#### Create action inquiry resolutions file

1. From the left navigation menu, select ![](/files/CDnwOBeIdds9r3Z6zTnO) **\[Engage]** → **Transactions → Inquiries**.
2. At the top of the list, ensure the *Resolution* filter is set to **New**.
3. Select one of these options:

   * Select ![](/files/XtZ2e4VLyMZJshkSZmv3) **\[Download] → Download as CSV**.<br>

     <div data-with-frame="true"><figure><img src="/files/UgBZRv1INtumWlkKX80Z" alt="" width="563"><figcaption></figcaption></figure></div>

     * You can make edits directly to the downloaded file and save them.
   * Alternatively, download [this template](https://docs.google.com/spreadsheets/d/1aVTgZGF-xhlMJD1l_TulICHAwY57FwRzgZ8RbJSy-mw/edit#gid=0) and modify it with your own data.

   <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p><strong>Don't use formulas</strong>: <mark style="color:$danger;">Do not use any type of formula—only enter exact amounts</mark>. The platform will not recognize the result of Excel or Google Sheets formulas, so you <strong>will likely incur overage fees</strong> if you upload a file that contains formulas in your spreadsheet's cells. Simply convert cell values from formulas to the formulas' results to avoid this problem.</p></div>

#### Process the action inquiries CSV file

Refer to the table below for the **required columns** that impact.com needs as well as the **optional fields**:

| Id                | **Required**                                 | `123456`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | A unique value assigned to the Action Inquiry—this value is found in the `Id` column of your downloaded CSV file of Action Inquiries.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| ----------------- | -------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Transaction Date  | **Required if accepting the action inquiry** | `2018-10-27T17:00:00-07:00`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                | This is the date that the transaction took place, in ISO 8601 format (e.g., `2038-01-19T03:14:07+00:00`)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Resolution Status | **Required**                                 | `VALID` , `INCOMPLETE` or `DECLINED`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | <p>Indicates if the action inquiry is accepted or declined.</p><ul><li>Enter <code>VALID</code> to accept</li><li>Enter <code>DECLINED</code> to decline</li><li>Enter <code>INCOMPLETE</code> to request the partner provide more information</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Resolution Reason | **Required if declining the action inquiry** | <ul><li>This transaction has been tracked successfully</li><li>Another marketing channel was credited with sale</li><li>Another marketing channel was credited with sale, due to a voucher/discount code used</li><li>Did not meet terms and conditions set by merchant</li><li>Transaction not completed - Order cancelled, changed or returned</li><li>Transaction cannot be traced</li><li>Transaction not fully completed online</li><li>Enquiry does not provide complete information required for evaluation</li><li>Other</li></ul> | Enter the reason for declining the action inquiry—for most cases, you can put `OTHER`.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Action Tracker    | **Required**                                 | `35601`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | <p>Enter the ID of the <em>Event Type</em> associated with this action.<br></p><p><strong>View your event type IDs</strong><br></p><ol><li>From the top navigation bar, select <img src="https://paligoapp-cdn-eu1.s3.eu-west-1.amazonaws.com/impact/attachments/f01cdffa431a4d75ff09c130b66974d4-ec4c7b9aa5792fe725406b280fb272b1.svg" alt="[User]"> <strong>\[User profile] → Settings</strong>.</li><li>Then select <strong>Event Types</strong>.</li></ol><p>If the action inquiry is linked to a specific order and is for an incorrectly tracked action, you can also use the <a href="https://help.impact.com/en/support/solutions/articles/155000000121-orderid-lookup">Order ID Lookup report</a> to find which event type the action inquiry is associated with.</p> |
| Final Payout      | **Required**                                 | `0`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        | Specify the final payout the partner will receive, or leave this blank for impact.com to generate a payout based on your contract with the partner. For declined action inquiries, enter `0`.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| Resolution Notes  | Optional                                     | `{Insert any custom message}`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              | Field for any additional notes you'd like to add.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| Sale Amount       | Optional                                     | `1400`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     | Allows you to update the original sale amount reported by the Partner.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Customer Id       | Optional                                     | `WX9299099823723432`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | Order Customer Id.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             |
| Customer Status   | Optional                                     | `new`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      | Whether the purchasing user is a `new`, `returning`, or `re-engaged` customer.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| Promo Code        | Optional                                     | `SUMMER10`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | Order promo code.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| Category          | Optional                                     | `Beauty`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   | The line item's category.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| SKU               | Optional                                     | `LPGLOSS103`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | The line item's SKU.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| Name              | Optional                                     | `Summer Lip Gloss`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         | The line item's name.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| Quantity          | Optional                                     | `12`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       | The line item's quantity as a number.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| Amount            | Optional                                     | `$199.99`                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  | The line item's subtotal as a number with two decimal places.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |

#### Upload the processed CSV file

{% hint style="warning" %}
**Warning**: Your file cannot have any periods in its name (e.g., `Action.Inquiry.Resolutions`), as it won't be accepted. Use underscores or "CamelCase" instead (e.g., `Action_Inquiry_Resolutions` or `ActionInquiryResolutions`).
{% endhint %}

1. From the left navigation menu, select ![](/files/CDnwOBeIdds9r3Z6zTnO) **\[Engage]** → **Transactions → Inquiries**.
2. In the top-right corner of the main window, select **Upload Resolutions**.
3. Use the **Choose File** button to select your CSV file.
4. Select **Submit** to process your action inquiries in bulk.

You'll receive a confirmation message on the next screen that indicates if the file was uploaded successfully.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/actions-and-payouts/action-inquiries/bulk-process-action-inquiries.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.