Edit Your Email Templates

This article covers configuring your Creator Edit portal. Contact us to learn more.

You can use a list of email templates to notify creators of specific events or occurrences. Edit these templates to fit your brand's needs and apply your own style to any of your emails.

You can access these settings from both your Creator Edit portal and the impact.com platform. Select the appropriate tab below.

From your Creator Edit portal

1. In the upper-right corner, select your <Name> [Drop-down menu] → Admin.
2. From the left navigation menu, select Emails and announcements.
3. In the Email Templates section, find the template you want to edit, then select Edit.
4. In the edit window, edit the email's Subject, Body, and Call To Action Text.

   • The call to action text will be displayed on the button in the email.
5. Select [ ] Add dynamic fields to add any dynamic variables to your email.

   • Refer to the Dynamic fields reference below to see which fields are available for which email templates.
6. Select Save when you're done.

   • A preview of your email will appear. From here you Close the modal or Edit the template further.

From impact.com

1. From the top navigation bar, select [User profile] → Settings.
2. On the right, under Program Settings, navigate to Creator Edit → Emails and Announcements.
3. In the Email Templates section, you can upload an Email Header Logo.

   • Supported file formats include .PNG or .JPG, and the file should have a minimum resolution of 72 PPI.
4. Find the template you want to edit, then select [More] → Edit.
5. In the edit window, edit the email's Subject, Email Body, and Call To Action text.

   • The call to action text will be displayed on the button in the email.
6. To add dynamic variables to your email, select Insert additional dynamic token [Expand], then select Insert next to your chosen variable.

   • Refer to the Dynamic fields reference below to see which fields are available for which email templates.
7. Select Save.

   • Optionally, you can review how your email looks by selecting [More] → Preview.

Dynamic fields reference

Email template name	Available dynamic fields
Account Deletion	[Influencer name]
Add Bank Account Details	[Influencer name], [Account balance]
Approved Influencer	[Influencer name]
Brand Revises Draft	[Influencer name], [Campaign Name]
Change Email	[Influencer name], [email_address]
Confirm Password Reset	[Influencer name], [support_email], [platform], [login_link]
Draft Due Soon	[Influencer name], [Campaign Name], [Task due date]
Draft Overdue	[Influencer name], [Campaign Name], [Task due date]
Influencer Confirm Email	[Influencer name]
Influencer Hired To Campaign	[Influencer name], [Campaign Name]
Influencer Onboarding Accepted	[Influencer name]
Influencer Onboarding Complete	[Influencer name]
Initial Invitation	[Influencer name]
Invitation Reminder 1	[Influencer name]
Invitation Reminder 2	[Influencer name]
Invitation Reminder 3	[Influencer name]
Invite To Campaign	[Influencer name], [Campaign Name]
Invite To Survey	[Influencer name]
New Message	[Influencer name], [Campaign Name]
Onboarding Incomplete	[Influencer name]
Private Network Password Reset	[Influencer name]
Rejected Alternate Program	[Influencer name]
Rejected Brand Safety	[Influencer name]
Rejected Employee	[Influencer name]
Rejected Generic	[Influencer name]
Rejected Not Enough Followers	[Influencer name]
Rejected Outside US	[Influencer name]
Social disconnect 1	[Influencer name], [Disconnected social platform]
Task Overdue	[Influencer name], [Campaign Name], [Task due date]
Unread Notifications	[Influencer name], [Notification count]
Upcoming Payments Flat Fee	[Influencer name], [Campaign Name], [Earnings], [Payment Date]
Upcoming Payments Performance Based	[Influencer name], [Campaign Name], [Earnings], [Payment Date]
Campaign Negotiation Notification	[Influencer name], [Campaign Name]
Campaign Creator Counter Confirmation	[Influencer name], [Campaign Name]
Storefront Reminder 1, 2, 3	[Influencer name]
Contract Suspension	[Influencer name]
Contract Expiration	[Influencer name]
New Message V2	[Influencer name], [Campaign Name]
Deliverable Rejected Notification	[Influencer name], [Campaign Name]
Deliverable Approved Notification	[Influencer name], [Campaign Name]
Draft Approved Notification	[Influencer name], [Campaign Name]
Draft Rejected Notification	[Influencer name], [Campaign Name]
Campaign Proposal Rejected	[Influencer name]

Email reminder triggers

Specific emails are sent after certain events occur as a reminder for the creator. These events include reminders to join a program, perform a task, check a new notification, and more.

Email triggers

Email reminder	Trigger
Invitation reminder 1	Sent 3 days after the invitation unless the creator joins or unsubscribes.
Invitation reminder 2	Sent 10 days after the invitation unless the creator joins or unsubscribes.
Invitation reminder 3	Sent 30 days after the invitation unless the creator joins or unsubscribes.
Account deletion	Sent when a creator requests to delete their account from settings.
Influencer onboarding accepted	Sent when you accepted a creator into your program.
Change email	Sent when a creator changes their email in settings.
Upcoming payments performance based	Sent when a creator has earnings scheduled for an upcoming payment.
Password reset	Sent when a creator resets their password.
Brand revises draft	Sent to a creator when you revise their draft.
Influencer hired to campaign	Sent when you hire a creator for a campaign.
Unread notifications	Sent when a creator has unread notifications in the portal.
Tasks overdue	Sent when a creator has overdue tasks.
Rejected	Sent when you reject a creator from your program.
Invite to survey	Sent when a creator is invited to a survey.
Invite to campaign	Sent when a creator is invited to a campaign.
Draft overdue	Sent when a creator has an overdue draft.
Onboarding incomplete	Sent when a creator has completed the first onboarding step, but not completed the remaining steps.
Social disconnect	Sent when a social media property is disconnected. A disconnected property can be caused by an expired token, the creator disconnecting the property, or other various reasons. This email is sent when social metrics cannot be retrieved because it is disconnected.
New message	Sent when the creator has a new message in the portal.
Add bank account details	Sent when creators have a funding account balance, but do not have their banking details on the portal.
Draft due soon	Sent when creators have an upcoming draft due.
Storefront reminder 1	Sent 7 days after account creation to the creator if they have yet to create their storefront.
Storefront reminder 2	Sent 14 days after account creation to the creator if they have yet to create their storefront.
Storefront reminder 3	Sent 30 days after account creation to the creator if they have yet to create their storefront.
Contract Suspension	Sent when the creator’s contract has been suspended.
Contract Expiration	Sent when the creator’s contract has expired.
Deliverable Rejected Notification	Sent when the creator’s deliverable has been rejected.
Deliverable Approved Notification	Sent when the creator’s deliverable has been approved.
Draft Approved Notification	Sent when the creator’s draft has been approved.
Draft Rejected Notification	Sent when the creator’s draft has been rejected.
Campaign Proposal Rejected	Sent when you've rejected the creator's application to join your campaign.