# Edit Your Email Templates

{% hint style="warning" %}
This article covers configuring your [Creator Edit portal](https://help.impact.com/brand/what-would-you-like-to-learn-about/creator-edit-configuration/creator-edit-overview) and is not relevant to the impact.com app. [Contact us](https://app.impact.com/support/portal.ihtml?createTicket=true&) to learn more.
{% endhint %}

You can use a list of email templates to notify creators of specific events or occurrences. You can edit these templates to fit your brand's needs and apply your own style to any emails.

1. In the upper-right corner, select your **\<Name>** ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menu]** → **Admin**.
2. From the left navigation menu, select **Emails and announcements**.
3. In the *Email Templates* section, find the template you want to edit, then select **Edit**.
4. In the *Edit* window, edit the email's *Subject*, *Body*, and *Call To Action Text*.
   * The call to action text will be displayed on the button in the email.
5. Select **\[ ] Add dynamic fields** to add any dynamic variables to your email.
   * Refer to the *Dynamic fields reference* below to see which fields are available for which email templates.

<details>

<summary>Dynamic fields reference</summary>

<table><thead><tr><th>Email template name</th><th width="329">Available dynamic fields</th></tr></thead><tbody><tr><td>Account Deletion</td><td><code>[Influencer name]</code> </td></tr><tr><td>Add Bank Account Details</td><td><code>[Influencer name]</code>, <code>[Account balance]</code></td></tr><tr><td>Approved Influencer</td><td><code>[Influencer name]</code> </td></tr><tr><td>Brand Revises Draft</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Change Email</td><td><code>[Influencer name]</code>, <code>[email_address]</code></td></tr><tr><td>Confirm Password Reset</td><td><code>[Influencer name]</code>,  <code>[email_address]</code>,  <code>[support_email]</code>, <code>[platform]</code>, <code>[login_link]</code></td></tr><tr><td>Draft Due Soon</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code>, <code>[Task due date]</code></td></tr><tr><td>Draft Overdue</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code>, <code>[Task due date]</code></td></tr><tr><td>Influencer Confirm Email</td><td><code>[Influencer name]</code> </td></tr><tr><td>Influencer Hired To Campaign</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Influencer Onboarding Accepted</td><td><code>[Influencer name]</code> </td></tr><tr><td>Influencer Onboarding Complete</td><td><code>[Influencer name]</code> </td></tr><tr><td>Initial Invitation</td><td><code>[Influencer name]</code> </td></tr><tr><td>Invitation Reminder 1</td><td><code>[Influencer name]</code> </td></tr><tr><td>Invitation Reminder 2</td><td><code>[Influencer name]</code> </td></tr><tr><td>Invitation Reminder 3</td><td><code>[Influencer name]</code> </td></tr><tr><td>Invite To Campaign</td><td><code>[Influencer name]</code></td></tr><tr><td>Invite To Survey</td><td><code>[Influencer name]</code> </td></tr><tr><td>New Message</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Onboarding Incomplete</td><td><code>[Influencer name]</code> </td></tr><tr><td>Private Network Password Reset</td><td><code>[Influencer name]</code> </td></tr><tr><td>Rejected Alternate Program</td><td><code>[Influencer name]</code> </td></tr><tr><td>Rejected Brand Safety</td><td><code>[Influencer name]</code> </td></tr><tr><td>Rejected Employee</td><td><code>[Influencer name]</code> </td></tr><tr><td>Rejected Generic</td><td><code>[Influencer name]</code> </td></tr><tr><td>Rejected Not Enough Followers</td><td><code>[Influencer name]</code> </td></tr><tr><td>Rejected Outside US</td><td><code>[Influencer name]</code> </td></tr><tr><td>Social disconnect 1</td><td><code>[Influencer name]</code>, <code>[Disconnected social platform]</code></td></tr><tr><td>Task Overdue</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code>, <code>[Task due date]</code></td></tr><tr><td>Unread Notifications</td><td><code>[Influencer name]</code>, <code>[Notification count]</code></td></tr><tr><td>Upcoming Payments Flat Fee</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code>, <code>[Earnings]</code>, <code>[Payment date]</code></td></tr><tr><td>Upcoming Payments Performance Based</td><td><code>[Influencer name]</code>, <code>[Earnings]</code>, <code>[Payment date]</code></td></tr><tr><td>Campaign Negotiation Notification</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Campaign Creator Counter Confirmation</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Storefront Reminder 1, 2, 3</td><td><code>[Influencer name]</code></td></tr><tr><td>Contract Suspension</td><td><code>[Influencer name]</code></td></tr><tr><td>Contract Expiration</td><td><code>[Influencer name]</code></td></tr><tr><td>New Message V2</td><td><code>[Influencer name]</code></td></tr><tr><td>Deliverable Rejected Notification</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Deliverable Approved Notification</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Draft Approved Notification</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr><tr><td>Draft Rejected Notification</td><td><code>[Influencer name]</code>, <code>[Campaign Name]</code></td></tr></tbody></table>

</details>

6. Select **Preview** to see how your email will look.
7. Select **Save** when you're done.
   * A preview of the email will appear where you can select **Close** to close the modal or **Edit** to do further edits.&#x20;

#### Email reminder triggers

Specific emails are sent after certain events occur as a reminder for the creator. These events include reminders to join a program, perform a task, check a new notification, and more.

<details>

<summary>Email triggers</summary>

| Email reminder                      | Trigger                                                                                                                                                                                                                                                                |
| ----------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Invitation reminder 1               | Sent 3 days after the invitation unless the creator joins or unsubscribes.                                                                                                                                                                                             |
| Invitation reminder 2               | Sent 10 days after the invitation unless the creator joins or unsubscribes.                                                                                                                                                                                            |
| Invitation reminder 3               | Sent 30 days after the invitation unless the creator joins or unsubscribes.                                                                                                                                                                                            |
| Account deletion                    | Sent when a creator requests to delete their account from settings.                                                                                                                                                                                                    |
| Influencer onboarding accepted      | Sent when you accepted a creator into your program.                                                                                                                                                                                                                    |
| Change email                        | Sent when a creator changes their email in settings.                                                                                                                                                                                                                   |
| Upcoming payments performance based | Sent when a creator has earnings scheduled for an upcoming payment.                                                                                                                                                                                                    |
| Password reset                      | Sent when a creator resets their password.                                                                                                                                                                                                                             |
| Brand revises draft                 | Sent to a creator when you revise their draft.                                                                                                                                                                                                                         |
| Influencer hired to campaign        | Sent when you hire a creator for a campaign.                                                                                                                                                                                                                           |
| Unread notifications                | Sent when a creator has unread notifications in the portal.                                                                                                                                                                                                            |
| Tasks overdue                       | Sent when a creator has overdue tasks.                                                                                                                                                                                                                                 |
| Rejected                            | Sent when you reject a creator from your program.                                                                                                                                                                                                                      |
| Invite to survey                    | Sent when a creator is invited to a survey.                                                                                                                                                                                                                            |
| Invite to campaign                  | Sent when a creator is invited to a campaign.                                                                                                                                                                                                                          |
| Draft overdue                       | Sent when a creator has an overdue draft.                                                                                                                                                                                                                              |
| Onboarding incomplete               | Sent when a creator has completed the first onboarding step, but not completed the remaining steps.                                                                                                                                                                    |
| Social disconnect                   | Sent when a social media property is disconnected. A disconnected property can be caused by an expired token, the creator disconnecting the property, or other various reasons. This email is sent when social metrics cannot be retrieved because it is disconnected. |
| New message                         | Sent when the creator has a new message in the portal.                                                                                                                                                                                                                 |
| Add bank account details            | Sent when creators have a funding account balance, but do not have their banking details on the portal.                                                                                                                                                                |
| Draft due soon                      | Sent when creators have an upcoming draft due.                                                                                                                                                                                                                         |
| Storefront reminder 1               | Sent 7 days after account creation to the creator if they have yet to create their storefront.                                                                                                                                                                         |
| Storefront reminder 2               | Sent 14 days after account creation to the creator if they have yet to create their storefront.                                                                                                                                                                        |
| Storefront reminder 3               | Sent 30 days after account creation to the creator if they have yet to create their storefront.                                                                                                                                                                        |
| Contract Suspension                 | Sent when the creator’s contract has been suspended.                                                                                                                                                                                                                   |
| Contract Expiration                 | Sent when the creator’s contract has expired.                                                                                                                                                                                                                          |
| Deliverable Rejected Notification   | Sent when the creator’s deliverable has been rejected.                                                                                                                                                                                                                 |
| Deliverable Approved Notification   | Sent when the creator’s deliverable has been approved.                                                                                                                                                                                                                 |
| Draft Approved Notification         | Sent when the creator’s draft has been approved.                                                                                                                                                                                                                       |
| Draft Rejected Notification         | Sent when the creator’s draft has been rejected.                                                                                                                                                                                                                       |

</details>