# Reward Feed Explained

The *Reward Feed* offers a detailed, real-time view into how and when participants receive rewards across your Advocate program. It’s not just a reporting tool—it helps you verify program performance, troubleshoot issues, and make data-backed decisions. Use it to track which rewards have been issued, which program they’re associated with, and their current status, ensuring your rewards strategy works as intended.

#### Why the Reward Feed matters

The **Reward Feed** is more than just a log, it’s a strategic tool for identifying what’s working (and what’s not) in your referral program. By analyzing the reward data, you can:

* **Monitor program health**: Use the Reward Feed to identify issues like delayed rewards, reward denials, or signs of fraud (e.g. self-referrals). This visibility helps you spot patterns early and maintain the integrity and effectiveness of your program.
* **Diagnose referral funnel issues**: If rewards aren’t being issued as expected, it may indicate low referred user conversion, technical issues, or misunderstanding of program rules.
* **Track campaign effectiveness**: Filter by program or time frame to evaluate if new campaigns or reward types (e.g. limited-time offers) had an impact.
* **Optimize reward strategy**: Understand which reward types, values, or sources (e.g. referral vs manual) drive the most engagement and action.

#### How to find the Reward Feed:

1. From the left navigation menu, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage] → Rewards → Feed**.
2. Use the ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-3ca70a1ff22f0720bfb8c9e284c7d8178e3a547b%2Fb6a126b0775291b814c5a97f83039ef72ba42d6d02b0fe20f4790213ea01961e.svg?alt=media) **\[Add Filter]** option to find rewards that match certain criteria.
3. Hover over a participant and select **Show more** to see the exact data received that initiated the reward.

#### Understanding the Reward Feed columns

The table below provides a reference guide for each column in the **Reward Feed**. Use this to better understand what each column represents and how to interpret reward data more effectively.

<details>

<summary>Column reference</summary>

| Column       | Definition                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Date Created | The date on which the reward was created.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Participant  | The advocate participant to whom the reward is allocated.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       |
| Reward       | The reward that was given to the participant.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| Value        | What the worth of the reward is.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| Program      | Which program the reward is tied to.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            |
| Source       | How the reward was obtained or earned (e.g., referral).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| Status       | <p>The current status of the reward as explained below:</p><p>• <strong>Available:</strong> The reward has been earned and is ready to be issued.</p><p>• <strong>Pending:</strong> The reward is in a holding or locking period and is not yet ready for distribution.</p><p>• <strong>Cancelled:</strong> The reward has been voided and will not be issued.</p><p>• <strong>Redeemed:</strong> The reward has been successfully claimed or used. This status only displays if manually marked as redeemed by the client.</p><p>• <strong>Sent to Partner Wallet:</strong> (For Cash programs) The reward funds have been successfully transferred to the participant's internal balance.</p> |

</details>

#### Using Reward Feed filters

The filters in the **Reward Feed** help you quickly locate specific rewards based on key attributes like status, type, dates, or source. Whether you’re investigating a missing reward, validating program performance, or segmenting data for reporting, these filters give you the control to narrow in on exactly what you need.

Below is a reference guide for each available filter to help you use them effectively.

<details>

<summary>Filter reference</summary>

| Filter             | Definition                                                                                                                                                                                                                                                                                                                                                                              |
| ------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Reward Status      | <p>Filter results by reward state.</p><p>• For Cash programs: Select the <strong>Redeemed</strong> filter to display results with the status <em>Sent to Partner Wallet</em>.</p><p>• For Gift Card programs:  Filter for <strong>Redeemed</strong> or <strong>Available</strong> to return rewards with those specific statuses, as both indicate successful delivery to the user.</p> |
| Reward ID          | The unique identifier associated with a particular reward.                                                                                                                                                                                                                                                                                                                              |
| Reward Type        | The type of reward (e.g., Percent discount, Fuel tank, etc.).                                                                                                                                                                                                                                                                                                                           |
| Reward Unit        | The type of value the reward offers (e.g., %, Points, etc.).                                                                                                                                                                                                                                                                                                                            |
| Date Created       | The date on which the reward was created.                                                                                                                                                                                                                                                                                                                                               |
| Date Modified      | The date on which the reward was last modified.                                                                                                                                                                                                                                                                                                                                         |
| Date Given         | The date on which the reward was given to the participant.                                                                                                                                                                                                                                                                                                                              |
| Date Expired       | The date on which the reward expired.                                                                                                                                                                                                                                                                                                                                                   |
| Date Cancelled     | The date on which the reward was cancelled.                                                                                                                                                                                                                                                                                                                                             |
| Date Scheduled For | The date on which the reward was planned to be released.                                                                                                                                                                                                                                                                                                                                |
| Date Redeemed      | The date on which the reward was claimed or used.                                                                                                                                                                                                                                                                                                                                       |
| Reward Source      | The origin from which the reward was received (e.g., referral, manual, etc.).                                                                                                                                                                                                                                                                                                           |
| User ID            | The unique identifier associated with the user to whom the reward was allocated.                                                                                                                                                                                                                                                                                                        |
| Account ID         | The unique identifier associated with the account to which the reward was allocated.                                                                                                                                                                                                                                                                                                    |
| Program            | The program that the reward is associated with.                                                                                                                                                                                                                                                                                                                                         |
| Predefined Rewards | Indicates whether the reward was added as a predefined reward when the rewards were created.                                                                                                                                                                                                                                                                                            |

</details>
