# Reward Feed Explained
The *Reward Feed* offers a detailed, real-time view into how and when participants receive rewards across your Advocate program. It’s not just a reporting tool—it helps you verify program performance, troubleshoot issues, and make data-backed decisions. Use it to track which rewards have been issued, which program they’re associated with, and their current status, ensuring your rewards strategy works as intended.
#### Why the Reward Feed matters
The **Reward Feed** is more than just a log, it’s a strategic tool for identifying what’s working (and what’s not) in your referral program. By analyzing the reward data, you can:
* **Monitor program health**: Use the Reward Feed to identify issues like delayed rewards, reward denials, or signs of fraud (e.g. self-referrals). This visibility helps you spot patterns early and maintain the integrity and effectiveness of your program.
* **Diagnose referral funnel issues**: If rewards aren’t being issued as expected, it may indicate low referred user conversion, technical issues, or misunderstanding of program rules.
* **Track campaign effectiveness**: Filter by program or time frame to evaluate if new campaigns or reward types (e.g. limited-time offers) had an impact.
* **Optimize reward strategy**: Understand which reward types, values, or sources (e.g. referral vs manual) drive the most engagement and action.
#### How to find the Reward Feed:
1. From the left navigation menu, select  **\[Engage] → Rewards → Feed**.
2. Use the  **\[Add Filter]** option to find rewards that match certain criteria.
3. Hover over a participant and select **Show more** to see the exact data received that initiated the reward.
#### Understanding the Reward Feed columns
The table below provides a reference guide for each column in the **Reward Feed**. Use this to better understand what each column represents and how to interpret reward data more effectively.
Column reference
| Column | Definition |
| ------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Date Created | The date on which the reward was created. |
| Participant | The advocate participant to whom the reward is allocated. |
| Reward | The reward that was given to the participant. |
| Value | What the worth of the reward is. |
| Program | Which program the reward is tied to. |
| Source | How the reward was obtained or earned (e.g., referral). |
| Status | The current status of the reward as explained below:
• Available: The reward has been earned and is ready to be issued.
• Pending: The reward is in a holding or locking period and is not yet ready for distribution.
• Cancelled: The reward has been voided and will not be issued.
• Redeemed: The reward has been successfully claimed or used. This status only displays if manually marked as redeemed by the client.
• Sent to Partner Wallet: (For Cash programs) The reward funds have been successfully transferred to the participant's internal balance.
|
#### Using Reward Feed filters
The filters in the **Reward Feed** help you quickly locate specific rewards based on key attributes like status, type, dates, or source. Whether you’re investigating a missing reward, validating program performance, or segmenting data for reporting, these filters give you the control to narrow in on exactly what you need.
Below is a reference guide for each available filter to help you use them effectively.
Filter reference
| Filter | Definition |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Reward Status | Filter results by reward state.
• For Cash programs: Select the Redeemed filter to display results with the status Sent to Partner Wallet.
• For Gift Card programs: Filter for Redeemed or Available to return rewards with those specific statuses, as both indicate successful delivery to the user.
|
| Reward ID | The unique identifier associated with a particular reward. |
| Reward Type | The type of reward (e.g., Percent discount, Fuel tank, etc.). |
| Reward Unit | The type of value the reward offers (e.g., %, Points, etc.). |
| Date Created | The date on which the reward was created. |
| Date Modified | The date on which the reward was last modified. |
| Date Given | The date on which the reward was given to the participant. |
| Date Expired | The date on which the reward expired. |
| Date Cancelled | The date on which the reward was cancelled. |
| Date Scheduled For | The date on which the reward was planned to be released. |
| Date Redeemed | The date on which the reward was claimed or used. |
| Reward Source | The origin from which the reward was received (e.g., referral, manual, etc.). |
| User ID | The unique identifier associated with the user to whom the reward was allocated. |
| Account ID | The unique identifier associated with the account to which the reward was allocated. |
| Program | The program that the reward is associated with. |
| Predefined Rewards | Indicates whether the reward was added as a predefined reward when the rewards were created. |
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