Manage Your Connected Social Accounts as a Brand

The Connected Accounts screen lists every social account connected to your brand account.

Access your connected accounts

1. From the top navigation bar, select [User profile] → Settings.

2. Navigate to the Technical section under Program Settings and select Connected Accounts.

3. Search or filter for your accounts. Refer to the Filter reference and Column reference below.

Filter reference

Filter	Description
Search bar	Use the search bar to find a specific account.
Connection Status	Filter for accounts based on whether they're Connected or Disabled.

Column reference

Column	Description
Name	The name or handle of the connected account.
Type	The platform the account belongs to, e.g., Instagram Profile, Facebook Page.
Date Added	The date the account was first connected.
Added By	The user who connected the account.
Connection Status	Whether the connection is active or inactive.

Reconnect your account

Connections expire when a platform's access token lapses, when permissions are revoked on the social platform's side, or when the authorizing user loses admin access. Features that rely on the account, including Instagram creator discovery and amplification, stop working until you reconnect.

1. From the Connected Accounts screen, hover over the account and select [More] → Reconnect.

2. Follow the prompts in the pop-up window to reauthorize impact.com.

   • Accept all requested permissions. Declining any of them may leave the connection unusable.

Set your account as the default

Your default social account is used for creator discovery and messaging, and Creator Search results are ordered by relevance to it. The first account you add becomes the default automatically.

1. From the Connected Accounts screen, hover over the social account you want to use and select [More] → Set as Default.

   • A [Crown] appears next to the default account's name.

Disable or delete an account

Disable

When you disable a social account it remains on the list, but impact.com stops using it for connected features until you enable it again.

1. From the Connected Accounts screen, hover over the social account and select [More] → Disable.

Delete

When you delete an account, you remove the account and its authorization from impact.com. To use it again, you'll need to add it back and reauthorize.

1. From the Connected Accounts screen, hover over the social account and select [More] → Delete.

Important: Disabling or deleting an account stops any feature that relies on it. Check whether the account is in use by an active amplification campaign, or is set as your default for creator discovery, before you remove it.