> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md). # Why Has My Account Been Suspended? impact.com automatically suspends brand accounts that are more than 40 days overdue on either impact.com fee payments or partner payments. ## What suspension means for you * You have limited access to the impact.com platform. You can only log in, [contact support](https://app.impact.com/support/portal.ihtml?createTicket=true), and [deposit funds into your funding account](/brand/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md). * Your account operations such as tracking, reversals, subscriptions, and FTPs will continue to work while your account is suspended. ## How to regain full account access * [Make a deposit](/brand/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) to your impact.com account that is sufficient to cover the full overdue balance. * As soon as the payment has been applied to your funding account, access to the platform will be automatically restored. ## Consequences of extended failure to pay * Further payment delays may result in your account being referred to collections. * Your account will be at risk of deactivation. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.impact.com/brand/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.