# Why Has My Account Been Suspended?

impact.com automatically suspends brand accounts that are more than 60 days overdue on either impact.com fee payments or partner payments.

#### What suspension means for you

* You have limited access to the impact.com platform. You can only log in, [contact support](https://app.impact.com/support/portal.ihtml?createTicket=true), and [deposit funds into your funding account](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account).
* Your account operations such as tracking, reversals, subscriptions, and FTPs will continue to work while your account is suspended.

#### How to regain full account access

* [Make a deposit](https://help.impact.com/brand/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account) to your impact.com account that is sufficient to cover the full overdue balance.
* As soon as the payment has been applied to your funding account, access to the platform will be automatically restored.

#### Consequences of extended failure to pay

* Further payment delays may result in your account being referred to collections.
* Your account will be at risk of deactivation.


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