> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/pt-br/what-would-you-like-to-learn-about/account-administration/account-settings/self-serve-requests/self-serve-requests-overview.md).

# Visão geral das solicitações de autoatendimento

O impact.com permite que você envie solicitações de autoatendimento por meio de checklists passo a passo para adicionar novos recursos ou complementos à sua conta sem entrar em contato com o suporte.

O checklist ajuda você a definir o que deseja adicionar e como ele deve ser configurado, para que tudo seja configurado corretamente. Forneça o máximo de detalhes possível no checklist, para que nossa equipe tenha todas as informações necessárias para prestar suporte, se necessário.

Você não precisa enviar uma solicitação para adicionar um tipo de evento. Consulte [Criar um tipo de evento](/brand/pt-br/what-would-you-like-to-learn-about/platform-features/event-types/create-an-event-type.md) para configurá-lo você mesmo.

Você pode fornecer detalhes de configuração para [Solicitar um novo programa](/brand/pt-br/what-would-you-like-to-learn-about/account-administration/account-settings/self-serve-requests/request-a-new-program.md).

Saiba como [Criar um tipo de evento de rastreamento de CPC](/brand/pt-br/what-would-you-like-to-learn-about/platform-features/contracts-and-template-terms/template-terms/payout-adjustments/create-a-cpc-tracking-event-type.md).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.impact.com/brand/pt-br/what-would-you-like-to-learn-about/account-administration/account-settings/self-serve-requests/self-serve-requests-overview.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.