> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/pt-br/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md).

# Por que minha conta foi suspensa?

A impact.com suspende automaticamente contas de marcas que estejam com mais de 40 dias de atraso no pagamento das taxas da impact.com ou dos pagamentos aos parceiros.

## O que a suspensão significa para você

* Você tem acesso limitado à plataforma impact.com. Você só pode fazer login, [entre em contato com o suporte](https://app.impact.com/support/portal.ihtml?createTicket=true), e [depositar fundos em sua conta de financiamento](/brand/pt-br/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md).
* As operações da sua conta, como rastreamento, reversões, assinaturas e FTPs, continuarão funcionando enquanto sua conta estiver suspensa.

## Como recuperar o acesso total à conta

* [Faça um depósito](/brand/pt-br/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) na sua conta impact.com suficiente para cobrir o saldo total em atraso.
* Assim que o pagamento for aplicado à sua conta de financiamento, o acesso à plataforma será restaurado automaticamente.

## Consequências da falta prolongada de pagamento

* Atrasos adicionais no pagamento podem resultar no encaminhamento da sua conta para cobrança.
* Sua conta correrá o risco de desativação.


---

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