# Set up a Workflows Reject Message

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You can reject a partner's application to your program with a reject message set up via [workflows](https://help.impact.com/brand/platform-features/review-partner-applications/automate-partner-application-processing/create-workflows-to-automatically-process-partner-applications). This message could help the partner understand why their application was rejected, how to rectify the issue, and possibly re-apply.

#### Set a workflow reject message

1. In the left navigation menu, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage] → Partners → Automation →** [Workflows](https://app.impact.com/secure/advertiser/engage/fr/ps-bar-ui.ihtml).
2. Select **Create Workflow** in the upper-right corner of the screen.
   * Alternatively, find an existing workflow you want to update, hover your cursor over it, and select **Edit**.
   * Fill in the required fields. See the [workflow form reference](https://help.impact.com/brand/platform-features/review-partner-applications/create-workflows-to-automatically-process-partner-applications#create-a-workflow-0-0) for further guidance.
3. In the *Action Type* section, use the ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-c2cb550b55c51ea1eeff0acbd6f437a03b621a2c%2F60d033ae8a04c14498d5229c3c0160ac05feea7f605dbd770741793c900469f0.svg?alt=media) **\[Drop-down menus]** to select **Process Application** and **Reject**.

   * A message box will appear where you can type a custom reject message that will be sent to the partner.
     * Note the character limit of 255.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-ae0eadfa4fede8f6afb03f2f2b0b38a27ebd54cc%2F300852883703f658094963e279b435b6ad7883fe4ee154f50e0d63adfa88c02e.png?alt=media" alt=""><figcaption></figcaption></figure></div>
4. Once you're done building out your workflow, select **Create** or **Save**.

#### Update program-specific rejection emails

If you make use of custom program-specific rejection emails, you'll need to update the email body to include a `{rejectReason}` token. This will ensure that your custom Workflow reject message is included in the rejection email.

1. From the top navigation bar, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-1183576591b45997efe4dc81a25024640591d02a%2F245137dc972a7a7f6165b59538fcdbac8fd5bd8fee4ba9f20c1a2982c5b58b57.svg?alt=media) **\[User profile] → Settings**.&#x20;
2. On the right-hand side under *Branding*, and select **System Emails and UI Messages**.
3. Navigate to the *Rejection Email* field and select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-6027673a720a6522269e1861ad0554c4a85baf29%2F9dcf248c757a094c6af27798e61091b8425a0afa1637ae0e5ba3448c5f85b1a1.svg?alt=media) **\[Edit]**.
4. Select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-590bdf4e1ffbcc1fe86ad456bebab6a28c64af1f%2Ffd6e4291628446bb1fe27a831f7874b256a28cc84833d72cce2e73b94641edb7.svg?alt=media) **\[Radio button]** **Send program specific rejection email**.
5. In the *Subject* field, input a custom subject for the email.
6. In the *HTML Email Body* field, input your customized email message with any relevant HTML code.
   * You can add special tags in the text that get dynamically replaced when the email is generated.
   * When setting a rejection message, make sure to include the tag **`{rejectReason}`**.
7. Select **Save**.

   <div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-e24a7fc31cf1ed7b1d5094303db8bc3cb3511879%2F6c0a9b0e4e2bad7edea65a02787bf800866305d41680a81d89ffba96473c3138.png?alt=media" alt=""><figcaption></figcaption></figure></div>

<details>

<summary>Example email</summary>

<div data-with-frame="true"><figure><img src="https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-e018b3035413556d8f5404233fd60639f2178302%2F5bc2077c195d1a2ec7e957afb7d0e1e3f3a27d64a2760b71e865764894e4ee77.png?alt=media" alt=""><figcaption></figcaption></figure></div>

</details>

{% hint style="info" %}
**Note:** Other system-generated reject reasons could also appear in the rejection email. Examples of these reasons include being rejected by Impact AI, being suspended, or being on a blocklist.
{% endhint %}
