# Review Email Workflow Performance & Engagement

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From the *Workflows* screen, you can view statistics on each email workflow that's been run. This data can help you evaluate the performance of the workflow and its engagement with recipients. You can only view reports if the workflow has been processed at least once.

#### View the performance and engagement for sent emails

1. From the left navigation menu, select ![](https://4048883401-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwMLlMoFBtKJa8ptd3zaw%2Fuploads%2Fgit-blob-230534471fef5f40808e921e41ee44e4a06ded03%2Fe6cb9548999afdc1ed3ce4942e4cb5b45b5cecbd323267aac2a7cd1915fccc09.svg?alt=media) **\[Engage]** **→ Partners → Automation → Workflows**.
2. Select the **Email** tab.
3. Hover your cursor over the workflow for which you want to view performance, then select **View Report**.
4. Make sure the **Sent Emails** tab is selected
   * For more information about the status filters on this page, see the *Status filter reference* below.
   * For more information about the columns on this page, see the *Columns reference* below.

<details>

<summary>Status filter reference</summary>

Select one or more of the statuses to filter your results by that status. The selected statuses are highlighted in blue. By default, you will see all *Sent* emails.

| Filter      | Description                                                                                                           |
| ----------- | --------------------------------------------------------------------------------------------------------------------- |
| Sent        | The number of emails sent by the workflow.                                                                            |
| Opened      | The number of emails that were opened by recipients.                                                                  |
| Not Opened  | The number of emails that were not opened by recipients.                                                              |
| Clicked     | The number of times the email had a recipient click on an element in the email.                                       |
| Not Clicked | The number of times the email never had a recipient click on an element in the email.                                 |
| Bounced     | The number of times the email failed to reach the recipient, e.g., the recipient's email address is wrong or invalid. |

</details>

<details>

<summary>Columns reference</summary>

You can also view the data listed for each recipient to whom you sent the newsletter. If you select a specific partner, you can view the [partner's profile](https://help.impact.com/brand/performance-program/recruiting-partners/prospective-partners/view-prospective-partners) from the slideout.

| Column       | Description                                                             |
| ------------ | ----------------------------------------------------------------------- |
| Email        | The email address of the recipient.                                     |
| Partner Name | The partner name associated with the email.                             |
| Partner ID   | The partner's unique identifier.                                        |
| Contact Name | The contact person associated with the partner account.                 |
| Sent         | The date and time the email was sent to the recipient.                  |
| Last Opened  | The date and time the email was last opened by the recipient.           |
| Last Clicked | The date and time the recipient last clicked on an element in the email |
| Bounced      | If applicable, this column displays the reason why the email bounced.   |

#### Bounce reasons

| Bounce reason        | Description                                                               |
| -------------------- | ------------------------------------------------------------------------- |
| BOUNCED              | Unable to deliver the email.                                              |
| DNS\_ERROR           | There seems to be a problem with the recipient's email address domain.    |
| INVALID\_ADDRESS     | The email address appears to be invalid.                                  |
| MAILBOX\_FULL        | The recipient's mailbox is full.                                          |
| MAILBOX\_UNAVAILABLE | The recipient's mailbox was not reachable.                                |
| MESSAGE\_REJECTED    | The email was rejected by the recipient's server.                         |
| PROTOCOL\_ERROR      | An error occurred with the recipient's server while delivering the email. |
| SPAM\_REPORTED       | The email was flagged as spam by the recipient's server.                  |

</details>

#### View the issue log for failed emails

1. Hover your cursor over the workflow for which you want to view performance, then select **View Report**.
2. Select the **Issue Log** tab
   * For more information about the columns on this page, see the *Columns reference* below.

<details>

<summary>Columns reference</summary>

You can view the data listed for each recipient of the failed email. If you select a specific partner, you can view the [partner's profile](https://help.impact.com/brand/performance-program/recruiting-partners/prospective-partners/view-prospective-partners) from the slideout.

| Column        | Description                                             |
| ------------- | ------------------------------------------------------- |
| Email         | The email address of the recipient.                     |
| Partner Name  | The partner name associated with the email.             |
| Partner ID    | The partner's unique identifier.                        |
| Contact Name  | The contact person associated with the partner account. |
| Error Code    | The error code associated with the failed email.        |
| Error Message | The reason why the email bounced.                       |
| Date          | The date on which the email bounced.                    |

</details>
