> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/ja/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md).

# なぜアカウントが停止されたのですか？

impact.comでは、impact.comの手数料支払いまたはパートナーへの支払いのいずれかで60日以上延滞しているブランドアカウントを自動的に停止します。

#### 停止の意味

* impact.comプラットフォームへのアクセスは制限されます。ログインできるだけで、 [サポートにお問い合わせください](https://app.impact.com/support/portal.ihtml?createTicket=true)、および [資金口座に資金を入金する](/brand/ja/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md).
* トラッキング、リバーサル、サブスクリプション、FTPなどのアカウント操作は、アカウントが停止されている間も引き続き利用できます。

#### アカウントへのフルアクセスを回復する方法

* [入金する](/brand/ja/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) 延滞残高全額をカバーできる十分な金額を、impact.comアカウントに。
* 支払いが資金口座に反映されると、プラットフォームへのアクセスは自動的に復元されます。

#### 支払いを長期間行わない場合の影響

* さらに支払いが遅れると、アカウントが債権回収に回される場合があります。
* アカウントは停止される可能性があります。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.impact.com/brand/ja/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
