> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/ja/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md).

# アカウントが停止されたのはなぜですか？

impact.com は、impact.com の手数料支払いまたはパートナーへの支払いのいずれかで40日を超えて延滞しているブランドアカウントを自動的に停止します。

## 停止が意味すること

* impact.com プラットフォームへのアクセスは制限されています。ログインしかできません、 [サポートに連絡してください](https://app.impact.com/support/portal.ihtml?createTicket=true)、および [資金口座に資金を入金する](/brand/ja/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md).
* 追跡、取消、サブスクリプション、FTP などのアカウント操作は、アカウントが停止されている間も引き続き機能します。

## アカウントへの完全なアクセスを回復する方法

* [入金する](/brand/ja/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) impact.com アカウントに、延滞残高の全額をカバーできるだけの金額を。
* 支払いが資金口座に反映され次第、プラットフォームへのアクセスは自動的に復旧します。

## 支払いを長期間行わなかった場合の結果

* さらなる支払い遅延により、アカウントが債権回収部門に回される可能性があります。
* アカウントは無効化されるリスクがあります。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.impact.com/brand/ja/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.