> For the complete documentation index, see [llms.txt](https://help.impact.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.impact.com/brand/it/what-would-you-like-to-learn-about/account-administration/account-settings/manage-your-account/why-has-my-account-been-suspended.md).

# Perché il mio account è stato sospeso?

impact.com sospende automaticamente gli account dei brand che hanno un ritardo di oltre 40 giorni nei pagamenti delle commissioni a impact.com o dei pagamenti ai partner.

## Cosa significa la sospensione per te

* Hai accesso limitato alla piattaforma impact.com. Puoi solo accedere, [contatta il supporto](https://app.impact.com/support/portal.ihtml?createTicket=true), e [depositare fondi nel tuo conto di finanziamento](/brand/it/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md).
* Le operazioni del tuo account, come il tracciamento, gli storni, gli abbonamenti e gli FTP, continueranno a funzionare mentre il tuo account è sospeso.

## Come riottenere l'accesso completo all'account

* [Effettua un deposito](/brand/it/what-would-you-like-to-learn-about/platform-features/finance/add-funds-to-your-funding-account/deposit-funds-into-your-account.md) sul tuo account impact.com sufficiente a coprire l'intero saldo scaduto.
* Non appena il pagamento sarà accreditato sul tuo conto di finanziamento, l'accesso alla piattaforma sarà ripristinato automaticamente.

## Conseguenze del mancato pagamento prolungato

* Ulteriori ritardi nei pagamenti possono comportare il passaggio del tuo account al recupero crediti.
* Il tuo account rischierà la disattivazione.


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