# Send Messages on Behalf of Brands

Access the in-app messaging feature to manage daily communication and respond to brands/partners as an agency. By joining the brand’s message feed, you will be able to message partners on behalf of the brand. The partner will be notified that they are speaking with someone from an agency managing the brand’s account.

Follow the steps below to proceed as a first-time or returning user:

1. Log in to your Agency account.
2. From the left navigation menu, select **Advertisers**.
3. On the *My Advertisers* screen, find the brand account for which you want access.
4. In the *Login* column, select **Login**.
5. Once you've logged in to the brand's account, select ![](https://1033662419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FokTNfAIjBtFchXJ9pC2q%2Fuploads%2Fgit-blob-7ecf5df45e06e6b7c09769b367898e68ee4a5e7c%2F51f34bf8e6da338f17712db1b36aeebf2443b795ad441d16b8d60aaca6c3bc39.svg?alt=media) **\[Inbox]** from the left navigation menu.
   * Alternatively, if this is the first time you are messaging on a brand's behalf, select **Join** → **OK** to opt into the messaging feed.
6. To create a new message thread with a partner, select ![](https://1033662419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FokTNfAIjBtFchXJ9pC2q%2Fuploads%2Fgit-blob-25e38f4f723974128822e01b6b31dd34743c91a8%2F681989cced80f31b48aa9dc1dc0477edff12486dbf7c686642145cc26e7800fe.svg?alt=media) **\[Compose]**.
7. Search for the partner you want to message.
8. Enter the message you would like to send your partner.
   * Optionally, you can select ![](https://1033662419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FokTNfAIjBtFchXJ9pC2q%2Fuploads%2Fgit-blob-8a8d53b8213cbc775f140da1793eae45e545aea1%2Fac7713ef448343c401b031417b972b0647df6d6717fca53b1ea458fe41eb4191.svg?alt=media) **\[Attach file]**. The following file types can be attached: CSV, PDF, JPEG, PNG, GIF.
   * All incoming and outgoing attachments are scanned for viruses.
9. Once you've entered your message and added your attachments, select **Send**.

#### Opt out of the messaging feed

If you want to leave the messaging feed, you can do so from the brand's account.

1. From the left navigation menu, select ![](https://1033662419-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FokTNfAIjBtFchXJ9pC2q%2Fuploads%2Fgit-blob-2353e6dbc5652c0304edc7da554b01277ad88839%2F380bebd18697484deff243a63d0ed3fda5b8b3ae7a5d1da26278c64764d33cd9.svg?alt=media) **\[Menu]** → **Settings**.
2. Under *Program*, select **Messaging**.
3. Select **Leave Messaging Feed** → **Leave**.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.impact.com/agency/readme/brand-and-partner-management/send-messages-on-behalf-of-brands.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.